Customer Success Manager - UK&I

Pleo
Lisbon, United Kingdom
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Empathy","Communication","Trustworthiness","Goal orientation","Proactive problem-solving"]

Own customer success for SMB and Mid Market accounts in the UK & Ireland by guiding adoption, optimizing value, and expanding opportunities. Serve as a trusted product advisor and business consultant, manage day-to-day relationships, and proactively prevent churn using health scores and adoption metrics. Collaborate with CX, onboarding, sales, product, and other stakeholders, and handle inbound communications across channels including email and Intercom.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pleo
Pleo
1 month ago

Customer Success Manager - UK&I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Own customer success for SMB and Mid Market accounts in the UK & Ireland by guiding adoption, optimizing value, and expanding opportunities. Serve as a trusted product advisor and business consultant, manage day-to-day relationships, and proactively prevent churn using health scores and adoption metrics. Collaborate with CX, onboarding, sales, product, and other stakeholders, and handle inbound communications across channels including email and Intercom.
Location: Lisbon, United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Nurture, support, and drive customer expansion opportunities from the customer base.
  • •Own the adoption journey for your customer portfolio and guide customers to maximize value from Pleo.
  • •Act as a trusted product advisor and business consultant on ideal processes using the tool.
  • •Measure health scores and track product/feature adoption to proactively prevent customers from leaving.
  • •Receive, qualify, and triage inbound communications across channels (email and Intercom) and collaborate cross-functionally to improve customer experience.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveRemote WorkParental Leave

Key Requirements

  • •Prior experience in account management, sales, or customer success roles.
  • •Fluency in English.
  • •Strong empathy and the ability to communicate in an empathetic way.
  • •Ability to operate in a high-volume, fast-paced environment and think/do things at scale.
  • •Trustworthy approach focused on meeting deadlines, keeping promises, and delivering on expectations.
Skills:EmpathyCommunicationTrustworthinessGoal orientationProactive problem-solving
Languages:English
Tech Stack:Intercom

Company Brief

Pleo
Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Copenhagen, Denmark
Founded: 2015
WebsiteLinkedIn