BORDEAUX - Customer Care Manager (m/f/d)

Roadsurfer
France
Workplace: OnsiteFull timeEUR 26,000 - 28,000 annuallyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Customer focus","Service orientation","Communication","Problem-solving","Organizational skills"]

Coordinate the daily vehicle rental process, ensuring smooth handovers and returns on-site, while keeping customer satisfaction and the customer journey front and center. Support the Station Manager with staff planning and training of agents, and help maintain quality standards for how customers are treated. Work directly with the station team in Bordeaux, focusing on excellent service and reliable operations.

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FursaFursa
Roadsurfer
Roadsurfer
1 day ago

BORDEAUX - Customer Care Manager (m/f/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Coordinate the daily vehicle rental process, ensuring smooth handovers and returns on-site, while keeping customer satisfaction and the customer journey front and center. Support the Station Manager with staff planning and training of agents, and help maintain quality standards for how customers are treated. Work directly with the station team in Bordeaux, focusing on excellent service and reliable operations.
Location: France
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Coordinate the daily rental business and ensure smooth vehicle handovers and returns with the station team on-site.
  • •Keep customers and their satisfaction as a top priority, ensuring a great customer journey.
  • •Support the Station Manager with planning staff and training agents.
  • •Maintain quality standards, especially in how customers are treated.
  • •Collaborate closely with the station team to run day-to-day operations effectively.

Pay and Benefits

Salary: EUR 26,000 - 28,000 annually
Perks:Health InsuranceMeal Vouchers

Key Requirements

  • •Successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in car rental, tourism, or similar fields.
  • •Strong service orientation and customer focus with a friendly, open personality.
  • •Hands-on attitude and good in-person communication skills.
  • •Resilient problem-solving abilities and strong organizational skills.
  • •Fluency in English and French; class B driver’s license.
Experience:1-2 years
Skills:Customer focusService orientationCommunicationProblem-solvingOrganizational skills
Licenses:Class B driver's license
Languages:EnglishFrench

Company Brief

Roadsurfer
Operates an online platform for renting and buying campervans and motorhomes across Europe. Provides booking, insurance, and trip-planning services, connecting travelers with fleet partners and private vehicle owners for flexible road-trip experiences.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Munich, Germany
Founded: 2016
WebsiteLinkedIn