Associate, Account Manager - Securities Services

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Client-facing communication","Presentation skills","Meeting leadership","Relationship management","Stakeholder management","Teamwork","Leadership and drive","Dependability","Client centricity","Risk management","Controls awareness"]

Own and evolve a best-in-class account management proposition for a strategically important Securities Services client base. Drive client satisfaction, retention, service reviews, governance, and due diligence across products and jurisdictions. Manage commercial operations (fees, aged debtors, service agreements), coordinate internal virtual teams and client improvement plans, and use data, technology, and digital tools to enable long-term growth, profitability, and reference-ability.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
13 hours ago

Associate, Account Manager - Securities Services

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own and evolve a best-in-class account management proposition for a strategically important Securities Services client base. Drive client satisfaction, retention, service reviews, governance, and due diligence across products and jurisdictions. Manage commercial operations (fees, aged debtors, service agreements), coordinate internal virtual teams and client improvement plans, and use data, technology, and digital tools to enable long-term growth, profitability, and reference-ability.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure high client satisfaction and retention through close partnership with client executives, client service management, product, and operations.
  • •Create and maintain detailed client plans mapping stakeholders and key contacts.
  • •Proactively manage non-operational queries, issues, and escalations across products and jurisdictions.
  • •Oversee commercial operations, including fee schedules, aged debtor management, and key service/commercial agreements.
  • •Lead governance and service improvement: run service reviews, capture and drive improvement opportunities, manage client improvement plans, and promote adoption of digital tools/co-service model.

Key Requirements

  • •5+ years’ experience in Securities Services and/or client management, business implementation/change, business development, and/or senior operational leadership.
  • •Client-facing ability with excellent communication and presentation skills, including leading and managing meetings.
  • •Proven track record maintaining and retaining client relationships across securities services products and executing departmental strategy.
  • •Understanding of core commercial and contractual drivers and business performance.
  • •Strong grasp of regulations governing securities services and client management, with sound controls and risk management/mitigation knowledge.
Experience:5+ years
Skills:Client-facing communicationPresentation skillsMeeting leadershipRelationship managementStakeholder managementTeamworkLeadership and driveDependabilityClient centricityRisk managementControls awareness
Tech Stack:AutomationDigitisationDataDigital tools

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn