Silkhaus

1 year ago

Live Ops Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own daily short-term rental operations by coordinating cleaning and maintenance, managing guest check-ins, and handling guest damages and Airbnb claim follow-ups. Partner with vendors and field operations teams to troubleshoot issues, support deliveries, and coordinate property viewings. Procure missing or damaged items within budget and maintain accurate documentation, utilities payments, and up-to-date property and workflow records to ensure smooth, high-quality guest experiences.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Entry level

Key Responsibilities

•Coordinate daily cleaning and maintenance tasks with vendors to ensure timely, high-quality service.
•Oversee guest check-ins, update amenities and listings, and handle guest damages and Airbnb claim follow-ups.
•Support field operations teams by communicating on guest needs, deliveries, troubleshooting, and coordinating property viewings.
•Procure missing or damaged items within a specified budget and maintain updated building details and contact information.
•Manage administrative workflows: ensure utilities are paid on time, handle documentation for claims, and maintain detailed operational records.

Key Requirements

•Proven experience in operations, property management, or a related field.
•Strong written and verbal communication skills.
•Detail-oriented with the ability to manage multiple tasks efficiently.
•Experience working with vendors and managing relationships.
•Ability to troubleshoot and resolve operational issues quickly.

Experience:Property managementHospitalityShort-term rentals

Skills:CommunicationDetail-orientedOrganizationalTime-managementProblem-solving

Company Brief

Silkhaus

Operates a furnished apartment and short-term rental platform across major cities, combining hospitality-style stays with property management for travelers and owners. The company helps guests book serviced homes while supporting landlords with listing, operations, and occupancy management.

Industry: PropTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2021

Website LinkedIn

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Silkhaus

1 year ago

Live Ops Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Entry level

Key Responsibilities

•Coordinate daily cleaning and maintenance tasks with vendors to ensure timely, high-quality service.
•Oversee guest check-ins, update amenities and listings, and handle guest damages and Airbnb claim follow-ups.
•Support field operations teams by communicating on guest needs, deliveries, troubleshooting, and coordinating property viewings.
•Procure missing or damaged items within a specified budget and maintain updated building details and contact information.
•Manage administrative workflows: ensure utilities are paid on time, handle documentation for claims, and maintain detailed operational records.

Key Requirements

•Proven experience in operations, property management, or a related field.
•Strong written and verbal communication skills.
•Detail-oriented with the ability to manage multiple tasks efficiently.
•Experience working with vendors and managing relationships.
•Ability to troubleshoot and resolve operational issues quickly.

Experience:Property managementHospitalityShort-term rentals

Skills:CommunicationDetail-orientedOrganizationalTime-managementProblem-solving

Company Brief

Silkhaus

Industry: PropTech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2021

Website LinkedIn