Account Management Associate (Agency Sales) (SG)

Singapore Airlines
Singapore
Workplace: OnsiteFull timeFunction: SalesSkills: ["Interpersonal skills","Relationship building","Data analysis","Multi-tasking","Organizational skills"]

Own a portfolio of travel agencies (tour/cruise operators, consolidators, TMCs) and drive passenger segment, revenue, and market-share targets. Build strong agency relationships and keep partners informed on promotions, pricing, and SIA products via multiple sales channels. Monitor competitor activity and performance, develop account plans, execute incentive agreements and joint marketing campaigns, and coordinate opportunities including group and corporate leads.

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FursaFursa
Singapore Airlines
Singapore Airlines
2 days ago

Account Management Associate (Agency Sales) (SG)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own a portfolio of travel agencies (tour/cruise operators, consolidators, TMCs) and drive passenger segment, revenue, and market-share targets. Build strong agency relationships and keep partners informed on promotions, pricing, and SIA products via multiple sales channels. Monitor competitor activity and performance, develop account plans, execute incentive agreements and joint marketing campaigns, and coordinate opportunities including group and corporate leads.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Achieve passenger segment, revenue, and market-share goals for assigned agency accounts.
  • •Own and manage a portfolio of agencies, understand their needs (ODs, travel class, price sensitivity), and build relationships through phone, email, face-to-face calls, and events.
  • •Monitor competitors and market activity, prepare account plans, deploy incentive agreements/ad-hoc fares, and execute interventions including joint marketing campaigns.
  • •Track and ensure incentive contract commitments and file sales reports in Sales Management Tools (SMT) with action plans and outcomes.
  • •Identify growth opportunities (including group and corporate leads), coordinate ad-hoc group fares with Network Revenue Management (NRM), and support e-commerce projects related to Agency Sales.

Key Requirements

  • •Diploma in any discipline.
  • •Prior sales experience is advantageous.
  • •High proficiency in MS Office.
  • •Strong data analytical skills and strong interpersonal skills to build and leverage relationships.
  • •Able to multi-task, manage multiple projects, and independently manage workload in a dynamic environment.
Skills:Interpersonal skillsRelationship buildingData analysisMulti-taskingOrganizational skills
Tech Stack:MS OfficeSales Management Tools (SMT)Altea Group Management (AGM)New Distribution Capabilities (NDC)Travel Agent Portal

Company Brief

Singapore Airlines
Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Singapore, Singapore
Founded: 1972
WebsiteLinkedIn