Consumer Digital Client Care Specialist

Western Alliance Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Problem solving","Communication","Technical communication","Multi-tasking","Customer focus"]

Answer complex telephone and email inquiries from business and consumer clients while delivering an exceptional client experience. Use in-depth knowledge of consumer and small business banking products to resolve issues across multiple systems, including Remote Deposit Capture, ACH, Positive Pay, Reverse Positive Pay, and Wires. Own cases through follow-up correspondence, document findings, escalate time-critical concerns, and follow regulatory customer verification requirements.

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Western Alliance Bancorp
Western Alliance Bancorp
4 days ago

Consumer Digital Client Care Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Answer complex telephone and email inquiries from business and consumer clients while delivering an exceptional client experience. Use in-depth knowledge of consumer and small business banking products to resolve issues across multiple systems, including Remote Deposit Capture, ACH, Positive Pay, Reverse Positive Pay, and Wires. Own cases through follow-up correspondence, document findings, escalate time-critical concerns, and follow regulatory customer verification requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer complex telephone and email inquiries from business and consumer clients and internal departments.
  • •Use knowledge of consumer and small business products and systems to resolve client issues and provide full support from general navigation to technical interfaces.
  • •Research and resolve complex incoming inquiries, including Remote Deposit Capture, ACH, Positive Pay, Reverse Positive Pay, and Wires.
  • •Take ownership of issues through resolution and follow-up using telephone, email, and written correspondence; document and escalate as needed.
  • •Work independently in accordance with established regulatory requirements, including strict customer verification procedures before releasing information or assisting with transactions.

Pay and Benefits

Perks:Health InsuranceDentalTime Off401kLearning BudgetWellness Stipend

Key Requirements

  • •1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service, or similar.
  • •High school diploma required.
  • •Entry level knowledge of general banking, loans, treasury management, and other commercial banking products and services.
  • •Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
  • •Advanced speaking and writing communication skills.
Experience:1+ years
Education:High School
Skills:Problem solvingCommunicationTechnical communicationMulti-taskingCustomer focus
Tech Stack:Remote Deposit CaptureACHPositive PayReverse Positive PayWiresTreasury managementCall centerPayment processing

Company Brief

Western Alliance Bancorp
Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Phoenix, United States
Founded: 1994
WebsiteLinkedIn