Customer Care Advisor (Non-voice)

Tamara UAE
Riyadh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Problem-solving","Teamwork","Adaptability"]

Handle customer inquiries for Tamara’s services via email and live chat, providing accurate answers, tailored solutions, and detailed explanations. Review customer accounts and transactions to resolve issues while following communication scripts and meeting support metrics. Work in a fast-paced environment with rotational schedules, using strong written and verbal communication to solve problems quickly with empathy and urgency.

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FursaFursa
Tamara UAE
Tamara UAE
5 months ago

Customer Care Advisor (Non-voice)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Handle customer inquiries for Tamara’s services via email and live chat, providing accurate answers, tailored solutions, and detailed explanations. Review customer accounts and transactions to resolve issues while following communication scripts and meeting support metrics. Work in a fast-paced environment with rotational schedules, using strong written and verbal communication to solve problems quickly with empathy and urgency.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer inbound emails and respond to live chats efficiently.
  • •Identify customer questions, concerns, and needs.
  • •Provide accurate answers and solutions to customer queries.
  • •Review customer accounts and transactions to resolve issues.
  • •Meet support metrics and follow communication scripts when handling topics.

Key Requirements

  • •University graduate.
  • •Previous customer service experience is a plus.
  • •Native Arabic speaker.
  • •Fluency in English (B2).
  • •Ability to use computers and internet applications.
Education:Bachelor's
Skills:CommunicationEmpathyProblem-solvingTeamworkAdaptability
Languages:ArabicEnglish

Company Brief

Tamara UAE
Provides buy now, pay later and consumer financing services for shoppers and merchants across the Middle East. The platform lets customers split purchases into installments while helping businesses increase conversion and average order value.
Industry: Lending
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2020
WebsiteLinkedIn