Service Manager (m/f/d) (Bangkok, Bangkok, TH, 10310)

Allianz
Bangkok
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Stakeholder management","Executive reporting","Analytical skills","Proactive execution"]

Oversee end-to-end service delivery and operations for mobile services supporting Allianz partner projects. Drive local execution aligned to business objectives, user needs, and SLOs/XLAs, coordinating cross-functional squads across FE/BE, QA, DevOps, Security, Product, and Design. Manage release governance, service performance telemetry and KPIs, incident/problem management, and continuous improvement using AIOps and automated tools to improve reliability and recovery speed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
19 hours ago

Service Manager (m/f/d) (Bangkok, Bangkok, TH, 10310)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Oversee end-to-end service delivery and operations for mobile services supporting Allianz partner projects. Drive local execution aligned to business objectives, user needs, and SLOs/XLAs, coordinating cross-functional squads across FE/BE, QA, DevOps, Security, Product, and Design. Manage release governance, service performance telemetry and KPIs, incident/problem management, and continuous improvement using AIOps and automated tools to improve reliability and recovery speed.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee AZ Pocket service delivery and operations, aligning outcomes with business objectives, user needs, and SLOs/XLAs.
  • •Ensure robust release governance, including phased rollouts, feature-flagged deployments, versioning, and app store readiness.
  • •Coordinate cross-functional squads, plan and unblock delivery, run RAID/status communications, and drive operational governance.
  • •Monitor service performance using telemetry and dashboards; define KPIs/XLAs and make data-driven improvements.
  • •Lead continuous improvement via incident/problem management, postmortems, automation, and maintaining service documentation, policies, and SOPs.

Pay and Benefits

Perks:Health InsurancePensionAnnual BonusEquityParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Business, or equivalent experience, plus proven service management experience in mobile/digital and strong program/project management skills.
  • •Deep understanding of service management and ITIL practices, including mobile release/change processes and app store operations.
  • •Hands-on experience with tools such as Jira/Confluence, ServiceNow, App Store Connect/Google Play Console, feature flags, CI/CD, and monitoring/observability platforms.
  • •Experience integrating AI algorithms/models or AIOps to enhance service delivery and operational efficiency.
  • •Excellent communication, stakeholder management, executive reporting, and a proactive, execution-oriented approach.
Experience:Mobile/digital servicesService managementITILAIOps
Education:Bachelor's
Skills:CommunicationStakeholder managementExecutive reportingAnalytical skillsProactive execution
Tech Stack:JiraConfluenceServiceNowApp Store ConnectGoogle Play ConsoleLaunchDarklyBitriseGitHub ActionsFastlaneDynatraceDatadogCrashlyticsGA4AIOpsFeature flagsCI/CDTelemetryDashboardsOperational run-booksCopilots

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn