Service Manager (m/f/d) (Bangkok, Bangkok, TH, 10310)

Allianz
Bangkok
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Stakeholder management","Executive reporting","Analytical skills","Proactive execution"]

Oversee end-to-end service delivery and operations for mobile services supporting Allianz partner projects. Drive local execution aligned to business objectives, user needs, and SLOs/XLAs, coordinating cross-functional squads across FE/BE, QA, DevOps, Security, Product, and Design. Manage release governance, service performance telemetry and KPIs, incident/problem management, and continuous improvement using AIOps and automated tools to improve reliability and recovery speed.

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FursaFursa
Allianz
Allianz
4 weeks ago

Service Manager (m/f/d) (Bangkok, Bangkok, TH, 10310)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Oversee end-to-end service delivery and operations for mobile services supporting Allianz partner projects. Drive local execution aligned to business objectives, user needs, and SLOs/XLAs, coordinating cross-functional squads across FE/BE, QA, DevOps, Security, Product, and Design. Manage release governance, service performance telemetry and KPIs, incident/problem management, and continuous improvement using AIOps and automated tools to improve reliability and recovery speed.
Location: Bangkok
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee AZ Pocket service delivery and operations, aligning outcomes with business objectives, user needs, and SLOs/XLAs.
  • •Ensure robust release governance, including phased rollouts, feature-flagged deployments, versioning, and app store readiness.
  • •Coordinate cross-functional squads, plan and unblock delivery, run RAID/status communications, and drive operational governance.
  • •Monitor service performance using telemetry and dashboards; define KPIs/XLAs and make data-driven improvements.
  • •Lead continuous improvement via incident/problem management, postmortems, automation, and maintaining service documentation, policies, and SOPs.

Pay and Benefits

Perks:Health InsurancePensionAnnual BonusEquityParental Leave

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, Business, or equivalent experience, plus proven service management experience in mobile/digital and strong program/project management skills.
  • •Deep understanding of service management and ITIL practices, including mobile release/change processes and app store operations.
  • •Hands-on experience with tools such as Jira/Confluence, ServiceNow, App Store Connect/Google Play Console, feature flags, CI/CD, and monitoring/observability platforms.
  • •Experience integrating AI algorithms/models or AIOps to enhance service delivery and operational efficiency.
  • •Excellent communication, stakeholder management, executive reporting, and a proactive, execution-oriented approach.
Experience:Mobile/digital servicesService managementITILAIOps
Education:Bachelor's
Skills:CommunicationStakeholder managementExecutive reportingAnalytical skillsProactive execution
Tech Stack:JiraConfluenceServiceNowApp Store ConnectGoogle Play ConsoleLaunchDarklyBitriseGitHub ActionsFastlaneDynatraceDatadogCrashlyticsGA4AIOpsFeature flagsCI/CDTelemetryDashboardsOperational run-booksCopilots

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn