Technical Program Manager, Incident Response

Harvey
New York
Workplace: HybridFull timeUSD 150,900 - 226,300 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Leadership","Stakeholder management"]

Lead Harvey’s security and reliability incidents as the first dedicated incident response program hire. You’ll coordinate across engineering, security, legal, and customer-facing teams, design scalable incident processes and playbooks, drive post-incident remediation, and maintain real-time readiness to protect a high-trust, AI-native SaaS platform used by top law firms and enterprises.

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Harvey
Harvey
2 months ago

Technical Program Manager, Incident Response

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead Harvey’s security and reliability incidents as the first dedicated incident response program hire. You’ll coordinate across engineering, security, legal, and customer-facing teams, design scalable incident processes and playbooks, drive post-incident remediation, and maintain real-time readiness to protect a high-trust, AI-native SaaS platform used by top law firms and enterprises.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
  • •Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
  • •Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
  • •Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
  • •Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.

Pay and Benefits

Salary: USD 150,900 - 226,300 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.
Experience:5+ yearsSecurityIncident responseSREAI SaaS
Skills:CommunicationLeadershipStakeholder management
Tech Stack:Distributed systemsCloud infrastructureSecurity concepts

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor