Harvey

4 weeks ago

Technical Program Manager, Incident Response

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead Harvey’s security and reliability incidents as the first dedicated incident response program hire. You’ll coordinate across engineering, security, legal, and customer-facing teams, design scalable incident processes and playbooks, drive post-incident remediation, and maintain real-time readiness to protect a high-trust, AI-native SaaS platform used by top law firms and enterprises.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
•Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
•Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
•Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
•Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.

Pay and Benefits

Salary: USD 150,900 - 226,300 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.

Experience:5+ yearsSecurityIncident responseSREAI SaaS

Skills:CommunicationLeadershipStakeholder management

Tech Stack:Distributed systemsCloud infrastructureSecurity concepts

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

4 weeks ago

Technical Program Manager, Incident Response

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
•Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
•Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
•Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
•Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.

Pay and Benefits

Salary: USD 150,900 - 226,300 annually

Equity and Bonus:Equity

Key Requirements

•5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.

Experience:5+ yearsSecurityIncident responseSREAI SaaS

Skills:CommunicationLeadershipStakeholder management

Tech Stack:Distributed systemsCloud infrastructureSecurity concepts

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor