Customer Experience Banker (Empire, MI)

Serve walk-in consumer and business customers as a financial concierge, proactively identifying needs and recommending deposit and other banking products. Provide excellent customer service, resolve issues, and accurately process transactions while balancing daily. Grow and retain customer relationships through disciplined follow-up, outbound calling, and referral sourcing, and educate customers on consumer deposit offerings. Follow operational, security, risk, and regulatory policies.