Case Manager Level 1 (Charlestown, NSW, AU, 2290)

Allianz
Australia
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Empathy","Customer focus","Professionalism","Problem-solving","Collaboration"]

Manage NSW CTP long-tail claims by building strong relationships with injured customers, families, legal providers, and medical professionals. Determine liability and assess reasonable and necessary treatment, while monitoring injury needs, coordinating rehabilitation, interpreting medical reports, and handling claims correspondence. Deliver timely, accurate processing and a supportive customer experience throughout every stage of the claims journey.

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FursaFursa
Allianz
Allianz
1 week ago

Case Manager Level 1 (Charlestown, NSW, AU, 2290)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live

Job Summary

Manage NSW CTP long-tail claims by building strong relationships with injured customers, families, legal providers, and medical professionals. Determine liability and assess reasonable and necessary treatment, while monitoring injury needs, coordinating rehabilitation, interpreting medical reports, and handling claims correspondence. Deliver timely, accurate processing and a supportive customer experience throughout every stage of the claims journey.
Location: Australia
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Build effective working relationships with injured customers and relevant stakeholders to drive successful outcomes.
  • •Determine liability and manage a portfolio of NSW CTP long-tail claims.
  • •Assess claims and make key liability decisions, including evaluating treatment needs.
  • •Manage injury needs, correspondence, and rehabilitation support while interpreting medical reports.
  • •Provide timely, accurate responses and ensure effective processing of claims.

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning BudgetEquity

Key Requirements

  • •Drive successful claims outcomes through strong, professional relationships with injured customers, family members, legal providers, and medical professionals.
  • •Make key liability decisions and manage a portfolio of CTP claims for customers injured in motor vehicle accidents.
  • •Assess claims to determine reasonable and necessary treatment and evaluate injury needs throughout the claims lifecycle.
  • •Handle correspondence regarding CTP benefits, treatment, and rehabilitation, and accurately interpret medical reports.
  • •Demonstrate an empathetic, customer-focused approach and the ability to handle difficult situations professionally.
Experience:InsuranceCase management
Skills:EmpathyCustomer focusProfessionalismProblem-solvingCollaboration

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn