Enterprise Customer Success Manager

DataDog
Seoul
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Relationship management","Customer advocacy","Communication","Attention to detail","Project management"]

Own customer outcomes for Datadog’s largest strategic enterprise accounts in Korea by proactively driving product adoption and retention. Partner with Enterprise Account Executives and Solution Engineering to onboard, train, and guide customers, while advocating internally across sales, support, enablement, product, finance, and legal. Monitor usage trends to identify renewal risks and growth opportunities, and manage onboarding projects from start to plan delivery.

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DataDog
DataDog
2 days ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Own customer outcomes for Datadog’s largest strategic enterprise accounts in Korea by proactively driving product adoption and retention. Partner with Enterprise Account Executives and Solution Engineering to onboard, train, and guide customers, while advocating internally across sales, support, enablement, product, finance, and legal. Monitor usage trends to identify renewal risks and growth opportunities, and manage onboarding projects from start to plan delivery.
Location: Seoul
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and drive adoption with enterprise customers
  • •Build and maintain relationships to achieve loyalty and advocacy within customer organizations
  • •Collaborate cross-functionally with sales, support, enablement, product, finance, and legal
  • •Own and project manage the onboarding process for new customers
  • •Monitor and analyze usage trends to uncover renewal risks and identify contract growth and optimization opportunities

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEquity

Key Requirements

  • •3+ years in a Customer Success or Account Management role
  • •Experience managing a portfolio of large enterprise corporate accounts in Korea
  • •Knowledge working with Fortune 1000 companies and global brands across industries
  • •Strong communication skills with exceptional attention to detail for technical audiences
  • •Experience in B2B tech or SaaS, and ability to travel for customer onsite visits and events
Experience:3+ yearsB2B techSaaS
Skills:Relationship managementCustomer advocacyCommunicationAttention to detailProject management

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn