Account Manager, SME & Growth

Airwallex
Paris
Workplace: HybridFull timeEUR 54,000 - 75,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer advocacy","Proactive problem-solving","Independence","Prioritization"]

Own and grow Airwallex’s SME customer relationships in the EMEA Growth book by identifying opportunities for product utilisation and driving adoption of the platform. Proactively generate new pipeline through targeted outreach and discovery, reduce churn risk, and support upsell/cross-sell using customer insights and product usage data. Collaborate cross-functionally with sales, product, engineering, marketing, finance, and operations to advocate for customer needs and hit KPI targets.

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Airwallex
Airwallex
6 hours ago

Account Manager, SME & Growth

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Last checked: 3 hours agoStatus: Live

Job Summary

Own and grow Airwallex’s SME customer relationships in the EMEA Growth book by identifying opportunities for product utilisation and driving adoption of the platform. Proactively generate new pipeline through targeted outreach and discovery, reduce churn risk, and support upsell/cross-sell using customer insights and product usage data. Collaborate cross-functionally with sales, product, engineering, marketing, finance, and operations to advocate for customer needs and hit KPI targets.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively engage in existing-customer pipeline generation via targeted outreach campaigns, discovery calls, and growth marketing initiatives to drive customer growth.
  • •Promote the advantages of the Airwallex platform, ensure effective customer utilisation, and identify potential churn customers and interventions.
  • •Educate and drive engagement across the Growth portfolio via lifecycle marketing campaigns, co-creating triggers and offers with marketing and strategy support.
  • •Advocate for customers and represent their voice inside Airwallex.
  • •Use insights from customer support interactions and product usage data to identify upsell and cross-sell opportunities, serving as a close point of contact for issue resolution with Customer Support and Operations teams.

Pay and Benefits

Salary: EUR 54,000 - 75,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years’ experience in an account management or CSM role, preferably in a fast-growing tech startup or financial services environment.
  • •Strong verbal and written communication skills in French and English.
  • •Proven ability to build customer loyalty and drive product adoption, with a track record of hitting KPIs/targets.
  • •Ability to thrive in a fast-paced environment, ideally with experience in a high-growth or globally distributed startup.
  • •Bachelor’s degree or equivalent.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationCustomer advocacyProactive problem-solvingIndependencePrioritization
Languages:FrenchEnglish
Tech Stack:SalesforceZendeskClaudeChatGPTLookerOutreach

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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