Fiserv

20 hours ago

Hardware Operations & Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Support day-to-day hardware operations within Hardware Services by managing the end-to-end hardware order lifecycle, creating and resolving Salesforce cases, and coordinating shipment and logistics with carriers and warehouse teams. Investigate order, shipping, inventory, and device issues, maintain accurate documentation, and escalate defects or operational risks. Partner cross-functionally across Deployment, Maintenance, IT, Billing, and Logistics to drive SLA-aligned service quality and performance tracking.

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end hardware order lifecycle, including order entry, updates, cancellations, shipment tracking, replacements, repairs, and returns.
•Create, monitor, and resolve cases in Salesforce and shared support channels with accurate documentation and timely SLA-aligned closure.
•Investigate and resolve order, shipping, inventory, and device-related issues, including delayed shipments, incorrect deliveries, lost packages, and equipment discrepancies.
•Coordinate shipping and logistics with carriers and warehouse teams, including reroutes, delivery corrections, claims, and tracking updates.
•Manage daily queues and operational trackers, support SLA reporting and operational reviews, and escalate system defects and operational risks.

Key Requirements

•2+ years of experience in Salesforce case management, ticket routing, and activity documentation.
•2+ years of experience in order management processes including order entry, updates, cancellations, and returns.
•2+ years of experience in shipment tracking, carrier coordination, logistics support, and delivery issue resolution.
•2+ years of experience in inventory tracking, reconciliation, and hardware replacement workflows.
•2+ years of experience using operational support tools, shared inboxes, and queue management systems in a high-volume environment.

Experience:2+ years

Tech Stack:SalesforceOneSource

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

20 hours ago

Hardware Operations & Client Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: India

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage the end-to-end hardware order lifecycle, including order entry, updates, cancellations, shipment tracking, replacements, repairs, and returns.
•Create, monitor, and resolve cases in Salesforce and shared support channels with accurate documentation and timely SLA-aligned closure.
•Investigate and resolve order, shipping, inventory, and device-related issues, including delayed shipments, incorrect deliveries, lost packages, and equipment discrepancies.
•Coordinate shipping and logistics with carriers and warehouse teams, including reroutes, delivery corrections, claims, and tracking updates.
•Manage daily queues and operational trackers, support SLA reporting and operational reviews, and escalate system defects and operational risks.

Key Requirements

•2+ years of experience in Salesforce case management, ticket routing, and activity documentation.
•2+ years of experience in order management processes including order entry, updates, cancellations, and returns.
•2+ years of experience in shipment tracking, carrier coordination, logistics support, and delivery issue resolution.
•2+ years of experience in inventory tracking, reconciliation, and hardware replacement workflows.
•2+ years of experience using operational support tools, shared inboxes, and queue management systems in a high-volume environment.

Experience:2+ years

Tech Stack:SalesforceOneSource

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn