Universal Banker

Abu Dhabi Islamic Bank
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditSkills: ["Customer service","Problem-solving","Proactive needs assessment","Communication"]

Provide prompt, efficient customer service to walk-in customers at the Dubai Mall branch, responding to inquiries and resolving concerns effectively. Identify customer needs and proactively offer relevant products and services, including liability onboarding and covered card activities. Handle a range of servicing requests such as debit card inquiries, disputes, standing orders, funds/telex transfers, e-statements, and returned cheque services in line with ADIB operational policies and Central Bank of UAE regulations.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
4 days ago

Universal Banker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide prompt, efficient customer service to walk-in customers at the Dubai Mall branch, responding to inquiries and resolving concerns effectively. Identify customer needs and proactively offer relevant products and services, including liability onboarding and covered card activities. Handle a range of servicing requests such as debit card inquiries, disputes, standing orders, funds/telex transfers, e-statements, and returned cheque services in line with ADIB operational policies and Central Bank of UAE regulations.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Provide prompt and efficient service to walk-in customers.
  • •Respond to customer inquiries and resolve issues effectively and efficiently.
  • •Proactively identify customer needs and offer relevant products and services.
  • •Perform finance activities including liability onboarding and covered card.
  • •Handle customer services such as debit card inquiries, standing order changes, transfers, disputes, and cheque-related services.

Key Requirements

  • •Knowledge of ADIB’s Retail & Institutional Banking products and services.
  • •Knowledge of ADIB operational policies and procedures.
  • •Knowledge of UAE banking practices, regulations, and risks.
  • •Thorough knowledge of regulations issued by the Central Bank of UAE.
  • •Computer skills.
Skills:Customer serviceProblem-solvingProactive needs assessmentCommunication

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
Glassdoor
Glassdoor: 3.5
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