3 weeks ago

Customer Onboarding Specialist - Italian and Portuguese Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Lead Enterprise onboarding end-to-end for customers adopting the Teamtailor platform, guiding them through kickoff, configuration, enablement, and go-live. Deliver structured onboarding sessions, advise on best-practice setup, and remove blockers to keep implementations on track. Provide user enablement and ongoing support, partner closely with Enterprise CSMs for smooth handover, and continuously improve onboarding materials and processes based on customer feedback.

Location: Stockholm, Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead and deliver Enterprise onboarding from kickoff to go-live.
•Guide customers through configuration and best-practice setup (customer executes, you advise).
•Run structured onboarding sessions across kickoff, configuration, enablement, and go-live.
•Drive progress, remove blockers, and keep onboarding on track.
•Deliver user enablement and training, partner with Enterprise CSMs for handover, and improve onboarding materials using customer feedback.

Key Requirements

•Experience in onboarding and technical customer support in the SaaS industry.
•Experience in the HR industry.
•Fluency in English, Italian, and Portuguese.
•Ability to guide customers through configuration and best-practice setup.
•A proactive, tech-savvy personality with a focus on supporting customers.

Experience:SaaSHR industry

Skills:Customer guidanceCommunicationProblem-solvingStakeholder enablementProcess improvement

Languages:EnglishItalianPortuguese

Company Brief

Aalto

Develops high-altitude platform systems that provide persistent stratospheric connectivity and observation services. The company’s aircraft-like platforms are designed to stay aloft for extended periods for telecom, surveillance, and environmental applications.

Industry: Space Technology

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Farnborough, United Kingdom

Website LinkedIn

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Aalto

3 weeks ago

Customer Onboarding Specialist - Italian and Portuguese Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Stockholm, Madrid

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead and deliver Enterprise onboarding from kickoff to go-live.
•Guide customers through configuration and best-practice setup (customer executes, you advise).
•Run structured onboarding sessions across kickoff, configuration, enablement, and go-live.
•Drive progress, remove blockers, and keep onboarding on track.
•Deliver user enablement and training, partner with Enterprise CSMs for handover, and improve onboarding materials using customer feedback.

Key Requirements

•Experience in onboarding and technical customer support in the SaaS industry.
•Experience in the HR industry.
•Fluency in English, Italian, and Portuguese.
•Ability to guide customers through configuration and best-practice setup.
•A proactive, tech-savvy personality with a focus on supporting customers.

Experience:SaaSHR industry

Skills:Customer guidanceCommunicationProblem-solvingStakeholder enablementProcess improvement

Languages:EnglishItalianPortuguese

Company Brief

Aalto

Industry: Space Technology

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Farnborough, United Kingdom

Website LinkedIn