Customer Care Associate

NTT
Quebec, Ontario, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
Workplace: RemoteFull time20 - 21 hourlyFunction: Customer Support (Service Desk)Education: certificationSkills: ["Communication","Written communication","Multitasking","Teamwork","Stress management"]

Provide customer care for inbound telephone inquiries in a fast-paced Customer Care Centre, resolving questions and complaints accurately and timely. Navigate internal computer systems to track calls, gather information, complete interaction documentation, and route follow-ups to the right parties. Stay current on programs, products, and processes, while supporting loyalty by delivering professional, bilingual service in both French and English.

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NTT
NTT
5 days ago

Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer care for inbound telephone inquiries in a fast-paced Customer Care Centre, resolving questions and complaints accurately and timely. Navigate internal computer systems to track calls, gather information, complete interaction documentation, and route follow-ups to the right parties. Stay current on programs, products, and processes, while supporting loyalty by delivering professional, bilingual service in both French and English.
Location: Quebec, Ontario, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer requests and inquiries/complaints via phone, email, and chat with a professional customer-care approach.
  • •Analyze customer-provided information to determine next steps based on the nature of the inquiry.
  • •Accurately complete documentation for each interaction, update call history, and initiate required customer fulfillment or follow-ups.
  • •Stay current on program information, business initiatives, and corporate products and processes.
  • •Promote products and services by maintaining strong product knowledge.

Pay and Benefits

Salary: 20 - 21 hourly
Perks:Health InsuranceVisionDentalEmployee AssistancePensionDisability

Key Requirements

  • •Post-secondary degree or diploma.
  • •Experience working in a call center environment in a customer service role.
  • •Strong oral and written communication skills in both official languages (French/English).
  • •Excellent writing skills (grammar, spelling, punctuation) in both official languages.
  • •Ability to work rotational shifts, including evenings, and handle a fast-paced, high-pressure environment.
Experience:Call centerCustomer service
Education:Certification / Diploma
Skills:CommunicationWritten communicationMultitaskingTeamworkStress management
Languages:FrenchEnglish
Tech Stack:Google AuthenticatorIOSAndroidEthernetPC

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn