Head of Merchant Business Excellence (W/M)

Edenred
France
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: mastersSkills: ["Leadership","Change management","Stakeholder management","Communication","Problem-solving"]

Senior leadership role responsible for defining and rolling out Edenred’s global Merchant Business Excellence strategy across four workstreams: Network Management, Account Management, Merchant Experience, and Sales Enablement. Leads cross-functional, multi-country programs, digitizes processes, and builds governance with KPIs, OKRs, and dashboards to drive growth, merchant satisfaction, and performance across Business Units.

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Edenred
Edenred
3 months ago

Head of Merchant Business Excellence (W/M)

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Last checked: 14 hours agoStatus: Live

Job Summary

Senior leadership role responsible for defining and rolling out Edenred’s global Merchant Business Excellence strategy across four workstreams: Network Management, Account Management, Merchant Experience, and Sales Enablement. Leads cross-functional, multi-country programs, digitizes processes, and builds governance with KPIs, OKRs, and dashboards to drive growth, merchant satisfaction, and performance across Business Units.
Location: France
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Define and roll out the global Business Excellence strategy for Merchants, aligning BUs on standards, policies, and operating rhythms.
  • •Establish consistent OKRs/KPIs and dashboards for each workstream; monitor performance, share insights, and drive course correction.
  • •Lead quarterly business reviews with priority markets; synthesize findings and recommendations for Regional Heads and the Business Line CEO.
  • •Build business cases, run pilots, and lead scale-ups for transformation initiatives (e.g., digitization, operating model redesign).
  • •Embed mid-term strategic priorities into plans, targets, and incentives (commercial excellence, Merchant Experience, and value-added services).

Key Requirements

  • •10+ years in business excellence, sales operations, CX, or strategy/consulting
  • •Proven track record leading cross-functional, multi-country programs and scaling best practices
  • •Experience digitizing commercial processes and redesigning operating models (e.g., onboarding/affiliation, account management)
  • •Strong analytical and problem-solving skills; fluent in performance management, KPIs/OKRs, and dashboards
  • •Education: Master’s degree in Business, Engineering, Economics, or related field (French or other languages are a plus)
Experience:10+ yearsBusiness operationsSales operationsCXStrategy
Education:Master's
Skills:LeadershipChange managementStakeholder managementCommunicationProblem-solving
Languages:EnglishFrench

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn