BambooHR

3 months ago

Client Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

The Client Service Specialist helps BambooHR clients with hiring, performance management and compliance, delivering world‑class service via phone, email and chat. You’ll navigate BambooHR products, assist with onboarding, time-tracking and applicant-tracking, and support upselling/retention while working in a Utah-based hybrid team with structured training and a focus on customer outcomes.

Location: Utah

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide world-class customer service via phone, email, and chat communications with clients
•Uphold and contribute to a brand of setting people free to do great work
•Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
•Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
•Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty

Pay and Benefits

Perks:Health Insurance401kPaid LeaveLife InsuranceDisability InsuranceEap

Key Requirements

•1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.

Experience:1-2 yearsCustomer ExperienceSupportHR software

Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailCustomer service

Languages:English

Tech Stack:AI

Company Brief

BambooHR

Provides cloud-based human resources software that streamlines HR tasks including employee onboarding, time-off tracking, performance management, and HR analytics for small to mid-sized businesses, centralizing people data and automating HR workflows.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Lindon, United States

Founded: 2008

Website LinkedIn

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BambooHR

3 months ago

Client Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Utah

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide world-class customer service via phone, email, and chat communications with clients
•Uphold and contribute to a brand of setting people free to do great work
•Develop an understanding of how information connects in BambooHR products to quickly navigate to the core of client issues
•Learn how to guide clients in BambooHR performance management, time-tracking, onboarding, and applicant-tracking systems
•Engage in upselling and customer retention activities, utilizing BambooHR strategies to enhance customer satisfaction and loyalty

Pay and Benefits

Perks:Health Insurance401kPaid LeaveLife InsuranceDisability InsuranceEap

Key Requirements

•1-2 years of relevant customer service or technical troubleshooting experience, with a strong ability to deliver exceptional customer care, take initiative, and exceed client expectations.

Experience:1-2 yearsCustomer ExperienceSupportHR software

Skills:CommunicationInterpersonal skillsProblem-solvingAttention to detailCustomer service

Languages:English

Tech Stack:AI

Company Brief

BambooHR

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Lindon, United States

Founded: 2008

Website LinkedIn