Client Solutions Senior Specialist

Openlane
United States
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Conflict resolution","Customer service","Data integrity","Communication","Cross-functional coordination"]

Own complex client workflow escalations and help deliver customized operational solutions that improve customer experience. Support onshore and offshore teams with higher-level conflict resolution, QA data tracking, and spreadsheet-based data integrity. Review and approve fees, price/status adjustments, and transport changes, while coordinating closely with transportation/dispatch stakeholders to resolve order issues. Partner with leadership on operational strategy and proactive relationship building to drive growth and profitability.

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FursaFursa
Openlane
Openlane
1 day ago

Client Solutions Senior Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own complex client workflow escalations and help deliver customized operational solutions that improve customer experience. Support onshore and offshore teams with higher-level conflict resolution, QA data tracking, and spreadsheet-based data integrity. Review and approve fees, price/status adjustments, and transport changes, while coordinating closely with transportation/dispatch stakeholders to resolve order issues. Partner with leadership on operational strategy and proactive relationship building to drive growth and profitability.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Assist onshore and offshore teams with complex escalated operational issues to ensure rapid resolution.
  • •Review and approve dry run fees, INOP fees, price adjustments, and transport status changes.
  • •Process and organize inbound transport requests via phone and email while maintaining accurate customer records.
  • •Build proactive relationships to scale and continuously refine the customer experience.
  • •Compile QA reports, maintain data integrity in spreadsheets, and partner with leadership on operational strategy.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •8+ years of experience in transportation logistics or a related operational field.
  • •High school diploma or GED required.
  • •Proven track record in higher-level conflict resolution, QA data tracking, and customer service execution.
  • •Advanced proficiency in Google Workspace (Google Sheets for data tracking and reporting) and Microsoft Office.
  • •Strong written and oral communication skills with active listening and cross-functional coordination.
Experience:8+ yearsTransportation logisticsOperationsCustomer service
Skills:Conflict resolutionCustomer serviceData integrityCommunicationCross-functional coordination
Tech Stack:Google WorkspaceGoogle SheetsMicrosoft OfficeSpreadsheets

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn