YOOX Net‑a‑Porter Group

1 month ago

Personal Shopping and Client Relations Manager (f/m/d) @MYTHERESA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Act as the primary liaison for Mytheresa’s top clients, cultivating close, personalized relationships and driving repeat business. You will analyze order history, tailor recommendations, and design weekly client communications to boost spend and loyalty. Collaborate with buying and marketing to replenish sold-out pieces and orchestrate VIP events to deliver extraordinary fashion experiences.

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the point of contact and ambassador to Mytheresa’s top clients
•Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
•Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
•Create and implement new selling ideas to ensure sales targets are met
•Drive and participate in all acquisition opportunities

Key Requirements

•3-5 years of work experience in a similar position, preferably in luxury fashion, ideally in e-commerce
•Fluent in written and spoken English; additional languages are a valuable asset, especially Spanish, French, Polish or Greek
•Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
•Love for fashion and technology; Sales-driven; Tech savvy; Great communicator
•Organized and detail oriented; able to manage multiple client relationships

Experience:3-5 yearsLuxury fashionE-commerce

Skills:CommunicationCustomer serviceSalesRelationship managementOrganization

Languages:EnglishSpanishFrenchPolishGreek

Tech Stack:CRMEmail marketing

Company Brief

YOOX Net‑a‑Porter Group

YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.

Industry: E-commerce

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn

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YOOX Net‑a‑Porter Group

1 month ago

Personal Shopping and Client Relations Manager (f/m/d) @MYTHERESA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Act as the point of contact and ambassador to Mytheresa’s top clients
•Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
•Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
•Create and implement new selling ideas to ensure sales targets are met
•Drive and participate in all acquisition opportunities

Key Requirements

•3-5 years of work experience in a similar position, preferably in luxury fashion, ideally in e-commerce
•Fluent in written and spoken English; additional languages are a valuable asset, especially Spanish, French, Polish or Greek
•Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
•Love for fashion and technology; Sales-driven; Tech savvy; Great communicator
•Organized and detail oriented; able to manage multiple client relationships

Experience:3-5 yearsLuxury fashionE-commerce

Skills:CommunicationCustomer serviceSalesRelationship managementOrganization

Languages:EnglishSpanishFrenchPolishGreek

Tech Stack:CRMEmail marketing

Company Brief

YOOX Net‑a‑Porter Group

Industry: E-commerce

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: London, United Kingdom

Founded: 2015

Website LinkedIn