Mortgage Servicing Business Specialist

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Initiative","Analytical thinking","Problem-solving","Communication","Sound judgment","Risk accountability"]

Ensure mortgage performing and default servicing operations follow servicing guidelines and directives from regulatory agencies, investors, and insurers. Own risk accountability through identifying, assessing, managing, monitoring, and reporting risks, while coordinating training, documentation, audits, and audit-file production. Serve as a subject matter expert on default servicing industry trends and best practices, partner with compliance and legal teams, and support investor and auditor interactions to resolve compliance gaps and implement process improvements.

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Fifth Third Bancorp
Fifth Third Bancorp
10 hours ago

Mortgage Servicing Business Specialist

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Ensure mortgage performing and default servicing operations follow servicing guidelines and directives from regulatory agencies, investors, and insurers. Own risk accountability through identifying, assessing, managing, monitoring, and reporting risks, while coordinating training, documentation, audits, and audit-file production. Serve as a subject matter expert on default servicing industry trends and best practices, partner with compliance and legal teams, and support investor and auditor interactions to resolve compliance gaps and implement process improvements.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Ensure Mortgage Performing and Default Servicing remains compliant with servicing guidelines and directives from regulatory agencies, investors, and insurers.
  • •Coordinate responses to audits, investor/insurer questionnaires, and compliance issues, including production of audit files and participation in audit meetings.
  • •Direct required training and procedural documentation updates in response to company or regulatory directives and industry requirements.
  • •Monitor and resolve compliance gaps by managing outstanding compliance issues, updating procedures, and ensuring staff training.
  • •Provide subject matter expertise on default servicing trends and serve as a liaison for requests related to reviews and audits.

Key Requirements

  • •Bachelor’s degree or equivalent experience combining training and work in consumer or mortgage operations, collections, default servicing, compliance, quality, or related fields.
  • •3+ years of experience in mortgage servicing/default servicing.
  • •3+ years of experience in quality assurance (preferred).
  • •Familiarity with AllRegs or other compliance-related products.
  • •Thorough knowledge of mortgage servicing requirements for banks, investors, insurers, and GSEs, with strong leadership, analytical, and problem-solving skills.
Experience:3+ yearsMortgage servicingDefault servicingConsumer lendingCollectionsComplianceQuality assuranceAudits
Education:Bachelor's
Skills:LeadershipInitiativeAnalytical thinkingProblem-solvingCommunicationSound judgmentRisk accountability
Tech Stack:AllRegsMicrosoft WordExcelAccessOutlookMail mergePivot tablesMacrosSpreadsheetsDownloadingImportingExporting files

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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