Gift Card Operations Analyst

Yum! Brands
Irvine
Workplace: HybridFull timeUSD 98,400 - 110,000 annuallyFunction: Business OperationsEducation: bachelorsSkills: ["Highly organized","Detail-oriented","Communication","Cross-functional collaboration","Problem-solving"]

Own end-to-end Gift Card operational workflows, including production, fulfillment, testing, approvals, and timely launches. Coordinate with external vendors and partners to manage timelines and resolve risks or delays. Support franchisee onboarding and settlement, oversee merchandising on vendor dashboards, and manage internal B2B Gift Card setups. Serve as Tier 3 escalation for complex Gift Card support issues and help drive operational process improvements and continuous execution excellence.

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Yum! Brands
Yum! Brands
2 days ago

Gift Card Operations Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own end-to-end Gift Card operational workflows, including production, fulfillment, testing, approvals, and timely launches. Coordinate with external vendors and partners to manage timelines and resolve risks or delays. Support franchisee onboarding and settlement, oversee merchandising on vendor dashboards, and manage internal B2B Gift Card setups. Serve as Tier 3 escalation for complex Gift Card support issues and help drive operational process improvements and continuous execution excellence.
Location: Irvine
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end Gift Card production, including quoting, approvals, testing, and launch to ensure accuracy and timely delivery.
  • •Coordinate with external vendors and partners to manage production, fulfillment, and delivery timelines while proactively resolving risks or delays.
  • •Manage franchisee onboarding and settlement support, including banking updates, account setup, and discrepancy resolution to ensure accurate payments.
  • •Oversee vendor dashboard merchandising so content is accurate, up to date, and optimized for seasonal campaigns and key gifting windows.
  • •Serve as the Tier 3 escalation point for Gift Card customer support issues, troubleshooting complex cases and coordinating resolutions across teams.

Pay and Benefits

Salary: USD 98,400 - 110,000 annually
Perks:ChildcareGym MembershipPaid LeaveLearning Budget401kHealth InsuranceDentalParental Leave

Key Requirements

  • •Bachelor’s degree.
  • •At least 3–5 years’ experience in operations, program management, or a related role.
  • •Highly organized, detail-oriented, and a strong communicator.
  • •Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • •Experience working cross-functionally with internal teams and external vendors.
Education:Bachelor's
Skills:Highly organizedDetail-orientedCommunicationCross-functional collaborationProblem-solving
Tech Stack:Bright HorizonsArchwayBlackhawkInCommFiserv

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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