Global IT Service Delivery Manager

ZOLL Medical
United Kingdom
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Experience: 4-6 yearsSkills: ["Stakeholder management","Communication","Analytical thinking","Problem-solving","Independent management"]

Independently manage intake, triage, and delivery coordination for undefined or cross-functional IT initiatives under the Project LITE framework. Serve as the primary liaison between business stakeholders and Global IT teams, coordinating requirement gathering, discovery sessions, impact assessments, and delivery plans across teams. Apply ITIL-based service management practices across change, incident, problem, and service request processes, ensuring service readiness, transition, and regular stakeholder reporting.

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FursaFursa
ZOLL Medical
ZOLL Medical
1 day ago

Global IT Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Independently manage intake, triage, and delivery coordination for undefined or cross-functional IT initiatives under the Project LITE framework. Serve as the primary liaison between business stakeholders and Global IT teams, coordinating requirement gathering, discovery sessions, impact assessments, and delivery plans across teams. Apply ITIL-based service management practices across change, incident, problem, and service request processes, ensuring service readiness, transition, and regular stakeholder reporting.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Own end-to-end intake and triage for assigned Project LITE requests.
  • •Act as the primary liaison between business stakeholders and Global IT teams.
  • •Facilitate requirement gathering, discovery sessions, and impact assessments.
  • •Coordinate delivery plans, timelines, dependencies, and risks across teams.
  • •Apply ITIL-based practices for change, incident, problem, and service request processes to ensure service readiness and transition.

Key Requirements

  • •4–6 years of experience in IT service delivery, ITSM, or operations roles.
  • •Hands-on experience with ServiceNow or an equivalent ITSM platform.
  • •Proven experience coordinating cross-functional IT initiatives.
  • •ITIL V4 Foundation certification.
  • •Ability to manage multiple workstreams independently.
Experience:4-6 yearsIT service deliveryITSM
Skills:Stakeholder managementCommunicationAnalytical thinkingProblem-solvingIndependent management
Certifications:ITIL V4 Foundation
Tech Stack:ServiceNowITIL v4Project LITE

Company Brief

ZOLL Medical
Designs and manufactures medical devices and software for critical care and rescue, including defibrillators, ventilators, CPR feedback systems, and monitoring solutions for hospitals, emergency responders, and public access settings.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chelmsford, United States
Founded: 1980
WebsiteLinkedIn