Customer Success Manager, Enterprise

G2
United States, Chicago
Workplace: RemoteFull timeUSD 125,000 - 150,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer relationship skills","Commercial judgment","Account management discipline","Data-driven recommendation-making","Written and presentation communication"]

Own a portfolio of enterprise customers and help them achieve measurable business outcomes through G2. Drive product adoption, build strategic executive relationships, and use customer health signals to identify renewal risk and mitigation plans. Lead EBRs and success planning sessions, translate customer goals and data into clear recommendations, and coordinate retention and growth strategies with Account Management across GTM and analytics stakeholders.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
G2
G2
2 days ago

Customer Success Manager, Enterprise

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise customers and help them achieve measurable business outcomes through G2. Drive product adoption, build strategic executive relationships, and use customer health signals to identify renewal risk and mitigation plans. Lead EBRs and success planning sessions, translate customer goals and data into clear recommendations, and coordinate retention and growth strategies with Account Management across GTM and analytics stakeholders.
Location: United States, Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of enterprise customers to drive measurable outcomes and product adoption.
  • •Monitor customer adoption, sentiment, and health signals; forecast renewal health and document risk mitigation plans.
  • •Lead discovery and clearly communicate demonstrated ROI; partner with Account Managers on retention and growth strategies.
  • •Run executive business reviews and success planning sessions; translate data and feedback into recommendations for operational and executive audiences.
  • •Maintain account plans, health scores, stakeholder maps, and next steps in Salesforce/CS systems; own overall customer experience and escalate issues when needed.

Pay and Benefits

Salary: USD 125,000 - 150,000 annually

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, consultative sales, or another customer-facing SaaS role.
  • •3+ years of experience working with Enterprise-level customers.
  • •Demonstrated success influencing retention, adoption, expansion, net revenue retention, or comparable revenue outcomes.
  • •Use of AI tools for research or agent development with examples.
  • •Proficiency with Salesforce, Google Workspace, and customer-facing business applications.
Experience:SaaSB2B
Skills:Customer relationship skillsCommercial judgmentAccount management disciplineData-driven recommendation-makingWritten and presentation communication
Tech Stack:SalesforceGoogle Workspace

Company Brief

G2
Operates the world’s largest B2B software marketplace that collects and publishes user reviews to help organizations discover, evaluate, and manage software purchases and vendor reputation.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Chicago, United States
Founded: 2012
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor