Smartly

1 week ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own the technical execution of onboarding plans for newly-signed Tier 1–3 customers, ensuring a seamless transition to the Smartly platform. Serve as a subject-matter expert, train clients on core product capabilities, and tailor each onboarding journey to customer needs. Partner with Sales and Customer Success to deliver tailored solutions, qualify cases, and ensure deals are fully onboarded. Build customer-facing reporting views, automations, and Google Slides decks.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be a subject matter expert on Smartly’s products and services, communicating and implementing solutions for customer needs.
•Coordinate with Sales and Customer Success to deliver tailored onboarding plans for Tier 1–3 customers.
•Train clients on key aspects of the Smartly platform, including reporting views and campaign performance metrics.
•Set up customer automations and streamline workflows using feeds.
•Organize and manage the onboarding process, collaborating cross-functionally to qualify cases and ensure sales promises are delivered.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth Insurance401kEquityLearning Budget

Key Requirements

•3–5 years of digital experience, ideally including paid social (Meta) and programmatic media buying exposure.
•Strong understanding of digital advertising platforms and tools.
•Experience working with Google Sheets, using its features and functions effectively.
•Proficiency creating impactful presentations using Google Slides.
•Bachelor’s degree in a relevant field or equivalent practical experience.

Experience:3-5 yearsDigital advertisingPaid socialProgrammatic media buying

Education:Bachelor's in relevant field

Skills:CommunicationInterpersonal skillsProject managementDetail-orientedProblem-solving

Languages:English

Tech Stack:MetaGoogle SheetsGoogle SlidesProgrammatic media buying

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

1 week ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Be a subject matter expert on Smartly’s products and services, communicating and implementing solutions for customer needs.
•Coordinate with Sales and Customer Success to deliver tailored onboarding plans for Tier 1–3 customers.
•Train clients on key aspects of the Smartly platform, including reporting views and campaign performance metrics.
•Set up customer automations and streamline workflows using feeds.
•Organize and manage the onboarding process, collaborating cross-functionally to qualify cases and ensure sales promises are delivered.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveHealth Insurance401kEquityLearning Budget

Key Requirements

•3–5 years of digital experience, ideally including paid social (Meta) and programmatic media buying exposure.
•Strong understanding of digital advertising platforms and tools.
•Experience working with Google Sheets, using its features and functions effectively.
•Proficiency creating impactful presentations using Google Slides.
•Bachelor’s degree in a relevant field or equivalent practical experience.

Experience:3-5 yearsDigital advertisingPaid socialProgrammatic media buying

Education:Bachelor's in relevant field

Skills:CommunicationInterpersonal skillsProject managementDetail-orientedProblem-solving

Languages:English

Tech Stack:MetaGoogle SheetsGoogle SlidesProgrammatic media buying

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn