Customer Onboarding Manager

Smartly
New York
Workplace: OnsiteFull timeUSD 75,000 - 100,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Project management","Detail-oriented","Problem-solving"]

Own the technical execution of onboarding plans for newly-signed Tier 1–3 customers, ensuring a seamless transition to the Smartly platform. Serve as a subject-matter expert, train clients on core product capabilities, and tailor each onboarding journey to customer needs. Partner with Sales and Customer Success to deliver tailored solutions, qualify cases, and ensure deals are fully onboarded. Build customer-facing reporting views, automations, and Google Slides decks.

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FursaFursa
Smartly
Smartly
1 month ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Own the technical execution of onboarding plans for newly-signed Tier 1–3 customers, ensuring a seamless transition to the Smartly platform. Serve as a subject-matter expert, train clients on core product capabilities, and tailor each onboarding journey to customer needs. Partner with Sales and Customer Success to deliver tailored solutions, qualify cases, and ensure deals are fully onboarded. Build customer-facing reporting views, automations, and Google Slides decks.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be a subject matter expert on Smartly’s products and services, communicating and implementing solutions for customer needs.
  • •Coordinate with Sales and Customer Success to deliver tailored onboarding plans for Tier 1–3 customers.
  • •Train clients on key aspects of the Smartly platform, including reporting views and campaign performance metrics.
  • •Set up customer automations and streamline workflows using feeds.
  • •Organize and manage the onboarding process, collaborating cross-functionally to qualify cases and ensure sales promises are delivered.

Pay and Benefits

Salary: USD 75,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth Insurance401kEquityLearning Budget

Key Requirements

  • •3–5 years of digital experience, ideally including paid social (Meta) and programmatic media buying exposure.
  • •Strong understanding of digital advertising platforms and tools.
  • •Experience working with Google Sheets, using its features and functions effectively.
  • •Proficiency creating impactful presentations using Google Slides.
  • •Bachelor’s degree in a relevant field or equivalent practical experience.
Experience:3-5 yearsDigital advertisingPaid socialProgrammatic media buying
Education:Bachelor's in relevant field
Skills:CommunicationInterpersonal skillsProject managementDetail-orientedProblem-solving
Languages:English
Tech Stack:MetaGoogle SheetsGoogle SlidesProgrammatic media buying

Company Brief

Smartly
Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Helsinki, Finland
Founded: 2013
WebsiteLinkedIn