Customer Care Data Analyst Intern

Back Market
France
Workplace: HybridInternshipEUR 1,100 - 1,300 monthlyFunction: Data Analytics & Business IntelligenceEducation: bachelorsSkills: ["Communication","Autonomy","Teamwork","Data analysis","Visualization"]

Support the Customer Care team as a data intelligence hub, using customer experience and shipping performance datasets to identify improvement opportunities. Conduct focused analyses for decision-making, track key metrics like Contact Rate, On Time Delivery, and Customer Satisfaction, and deliver reporting. Maintain Tableau dashboards and reports with SQL, Tableau, and Google Sheets, contribute to the data model with analytics engineers, and help explore LLM/AI approaches to capture customer voice.

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FursaFursa
Back Market
Back Market
23 hours ago

Customer Care Data Analyst Intern

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Support the Customer Care team as a data intelligence hub, using customer experience and shipping performance datasets to identify improvement opportunities. Conduct focused analyses for decision-making, track key metrics like Contact Rate, On Time Delivery, and Customer Satisfaction, and deliver reporting. Maintain Tableau dashboards and reports with SQL, Tableau, and Google Sheets, contribute to the data model with analytics engineers, and help explore LLM/AI approaches to capture customer voice.
Location: France
Workplace: Hybrid
Employment Type: Internship · 6 months
Job Function: Data Analytics & Business Intelligence
Seniority: Intern level

Key Responsibilities

  • •Use datasets to find opportunities to improve customer satisfaction and shipping performance.
  • •Perform analyses to support customer experience initiatives and understand how operational decisions affect business metrics.
  • •Handle data requests and reporting for stakeholders, tracking metrics like Contact Rate, On Time Delivery, and Customer Satisfaction.
  • •Maintain monitoring tools by updating Tableau dashboards and reports using SQL, Tableau, and Google Sheets.
  • •Contribute to the data model and support initiatives using LLMs/AI to capture customer voice and generate insights.

Pay and Benefits

Salary: EUR 1,100 - 1,300 monthly
Perks:Remote WorkFlex Days

Key Requirements

  • •Studying a Bachelor’s or Master’s degree in Business, Management, or STEM with specialization in data & analytics (or equivalent).
  • •Strong data analytics, visualization, and modeling skills, including experience with SQL and Google Sheets.
  • •Ideally experience with Tableau and/or DBT (Data Build Tool).
  • •Good communication skills to present work to non-technical audiences.
  • •Ability to work autonomously and as a team player.
Education:Bachelor's in Business, Management, or STEM with specialization in data & analytics
Skills:CommunicationAutonomyTeamworkData analysisVisualization
Languages:EnglishFrench
Tech Stack:SQLTableauGoogle SheetsDBTLLMsAI

Company Brief

Back Market
Online marketplace selling refurbished electronics (smartphones, laptops, tablets, appliances) aiming to make renewed tech trustworthy, affordable and sustainable across multiple countries.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2014
Glassdoor
Glassdoor: 4.0
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