Customer Service Consultant (Exeter, GB, EX4 3PZ)

HSBC
United Kingdom
Workplace: OnsiteFull timeGBP 26,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer focus","Resilience","Ownership"]

Provide first-point customer service in a Branch Customer Service Team, taking ownership of individual needs and delivering an exceptional experience. Educate customers on HSBC digital services and fraud awareness, identify customers in vulnerable situations, and support those with more complex banking needs. You’ll work full-time across set weekday and Saturday hours, complete a 9-day in-branch training program, and help ensure accessible, inclusive support for all customers.

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FursaFursa
HSBC
HSBC
5 hours ago

Customer Service Consultant (Exeter, GB, EX4 3PZ)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-point customer service in a Branch Customer Service Team, taking ownership of individual needs and delivering an exceptional experience. Educate customers on HSBC digital services and fraud awareness, identify customers in vulnerable situations, and support those with more complex banking needs. You’ll work full-time across set weekday and Saturday hours, complete a 9-day in-branch training program, and help ensure accessible, inclusive support for all customers.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for customers in the Branch Customer Service Team and deliver an exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Help customers with more complex banking needs so they feel supported in their choices.

Pay and Benefits

Salary: GBP 26,000 annually
Perks:Paid LeavePension ContributionHealth InsuranceLife InsuranceEmployee DiscountsEquity

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution and deliver a personalised, friendly, efficient service.
  • •Be resilient in a continuous changing environment.
  • •Previous customer service experience is helpful but not essential.
  • •Ability to have conversations and a genuine passion for going above and beyond for customers.
Skills:CommunicationEmpathyCustomer focusResilienceOwnership

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn