Visa

4 weeks ago

Client Support Specialist-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide first- and second-line B2B support to Visa Payments Limited clients via phone, email, and a client portal. Diagnose and resolve payment and service incidents/requests, accurately log all actions in a case management system, and manage progress against SLAs/OLAs. Partner with internal teams, global vendors, and partners to resolve issues and escalate more complex queries while keeping clients informed throughout.

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide telephone, email, and portal-based support to Visa Payments Limited’s client base.
•Register, investigate, diagnose, and resolve payment- and service-related incidents and requests.
•Accurately record all incident/request actions and communications in the case management system.
•Manage incidents/requests in line with Visa Payments Limited policies, procedures, and contractual commitments.
•Own incidents/requests through to resolution with internal stakeholders and the global vendor/partner network, escalating complex queries and keeping clients updated to SLA/OLA.

Key Requirements

•At least 1 year of experience providing 1st or 2nd line B2B service/support to banks, financial institutions, or fintech clients.
•Experience working primarily on delivering payment services/support.
•Experience investigating and resolving incidents and enquiries, including first-contact service issue resolution.
•Hands-on experience using ticket/case management systems to manage customer enquiries.
•Strong written and verbal communication skills with a friendly, professional manner.

Experience:1+ yearsFintechBankingPayments

Skills:CommunicationProblem-solvingAttention to detailCollaborationTime management

Tech Stack:TicketingCase managementSWIFTACH

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

4 weeks ago

Client Support Specialist-1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Manila

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide telephone, email, and portal-based support to Visa Payments Limited’s client base.
•Register, investigate, diagnose, and resolve payment- and service-related incidents and requests.
•Accurately record all incident/request actions and communications in the case management system.
•Manage incidents/requests in line with Visa Payments Limited policies, procedures, and contractual commitments.
•Own incidents/requests through to resolution with internal stakeholders and the global vendor/partner network, escalating complex queries and keeping clients updated to SLA/OLA.

Key Requirements

•At least 1 year of experience providing 1st or 2nd line B2B service/support to banks, financial institutions, or fintech clients.
•Experience working primarily on delivering payment services/support.
•Experience investigating and resolving incidents and enquiries, including first-contact service issue resolution.
•Hands-on experience using ticket/case management systems to manage customer enquiries.
•Strong written and verbal communication skills with a friendly, professional manner.

Experience:1+ yearsFintechBankingPayments

Skills:CommunicationProblem-solvingAttention to detailCollaborationTime management

Tech Stack:TicketingCase managementSWIFTACH

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor