Customer Success Manager, Latam

Invicti
Austin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Customer focus","Relationship building","Strategic thinking","Presentation","Time management"]

Own post-sales customer relationships for Invicti across a LATAM portfolio, acting as the voice of the customer while working cross-functionally with Sales, Marketing, Product, Engineering, and Development. Drive retention, renewals, and expansion through QBRs, adoption and training, churn-risk tracking, and quarterly metrics. Use independent data analysis to uncover insights, recommend actions, and partner with LATAM channel partners to grow the business.

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Invicti
Invicti
3 days ago

Customer Success Manager, Latam

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Last checked: 3 hours agoStatus: Live

Job Summary

Own post-sales customer relationships for Invicti across a LATAM portfolio, acting as the voice of the customer while working cross-functionally with Sales, Marketing, Product, Engineering, and Development. Drive retention, renewals, and expansion through QBRs, adoption and training, churn-risk tracking, and quarterly metrics. Use independent data analysis to uncover insights, recommend actions, and partner with LATAM channel partners to grow the business.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead all post-sales activities by building relationships, applying product knowledge, and executing plans for customers.
  • •Act as the voice of the customer and ensure customer messaging is embedded through cross-functional collaboration.
  • •Retain and grow accounts by independently renewing and expanding successful customers.
  • •Establish and oversee adoption, training, and best practices; run Quarterly Business Reviews to drive outcomes.
  • •Analyze account data to identify churn risks, discover insights, and mitigate risks; work with LATAM channel partners to expand the LATAM business.
Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kParental LeaveHybrid Schedule

Key Requirements

  • •Minimum 2-3 years of experience in Customer Success or Account Management.
  • •Professional English and Spanish verbal and written communication.
  • •Experience building relationships with clients and managing renewals and upsells.
  • •Strong presentation, meeting facilitation, and written communication skills.
  • •Willingness to travel to customer locations and strong time-management/organizational skills.
Experience:2-3 yearsSaaS
Skills:Customer focusRelationship buildingStrategic thinkingPresentationTime management
Languages:EnglishSpanish

Company Brief

Invicti
Provides dynamic application security testing (DAST) and web application/API security solutions, formed by combining Netsparker and Acunetix to help organizations detect, prioritize, and fix web-app vulnerabilities at scale.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 500M to 1B
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2018
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor