Technical Support Engineer 1

Dell
Malaysia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Problem-solving","Trouble-shooting","Communication","Mentor/coach"]

Provide technical support to customers for Dell Technologies products, handling complex issues via phone/email and remote diagnostics. Analyze customer product problems, identify root causes, recommend solutions, and document outcomes. Partner proactively with customers on query progress, maintain first-class service, and drive operational excellence through quality issue closure. You’ll also work with skilled advisors and have the opportunity to mentor and coach team members.

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FursaFursa
Dell
Dell
3 days ago

Technical Support Engineer 1

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide technical support to customers for Dell Technologies products, handling complex issues via phone/email and remote diagnostics. Analyze customer product problems, identify root causes, recommend solutions, and document outcomes. Partner proactively with customers on query progress, maintain first-class service, and drive operational excellence through quality issue closure. You’ll also work with skilled advisors and have the opportunity to mentor and coach team members.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Solve complex customer problems and meet ambitious query expectations
  • •Partner closely with customers and communicate proactively about query progress
  • •Provide first-class customer service
  • •Drive operational excellence through quality closures and efficient issue management
  • •Mentor and coach other team members

Key Requirements

  • •Bachelor's Degree
  • •World-class customer service, phone etiquette, and work ethic
  • •Ability to excel under pressure
  • •Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Education:Bachelor's
Skills:Customer serviceProblem-solvingTrouble-shootingCommunicationMentor/coach

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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