Software Engineer - Customer Support

C3 AI
Guadalajara
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Professionalism","Courteousness","Cross-organizational collaboration","Problem research","Clear issue characterization"]

Join the customer support organization as a Forward Deployed Software Engineer and become a product expert on the C3 AI platform, tools, and applications. Diagnose and troubleshoot customer-reported issues through debugging, troubleshooting, and unit testing, and help deliver product changes needed for resolution. Assess and prioritize customer product change requests, collaborate with Products and Engineering, and contribute to support best practices and tooling improvements.

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FursaFursa
C3 AI
C3 AI
3 weeks ago

Software Engineer - Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Join the customer support organization as a Forward Deployed Software Engineer and become a product expert on the C3 AI platform, tools, and applications. Diagnose and troubleshoot customer-reported issues through debugging, troubleshooting, and unit testing, and help deliver product changes needed for resolution. Assess and prioritize customer product change requests, collaborate with Products and Engineering, and contribute to support best practices and tooling improvements.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist customers building their own applications.
  • •Perform debugging, troubleshooting, modifications, and unit testing to resolve application issues.
  • •Research problems thoroughly and clearly characterize customer and partner-reported issues.
  • •Assess and prioritize customer product change requests and validate them in advance of implementation.
  • •Work with Products, Engineering, and Customer Services teams to implement, validate, and document solutions; contribute to support best practices and tools.

Key Requirements

  • •Bachelor’s degree required; advanced degree preferred.
  • •2+ years of experience in software application development (6+ for a Senior Engineer).
  • •Proficiency with JavaScript and Python.
  • •Proficient with test automation and unit testing practices.
  • •Experience in software product support and working effectively in a dynamic, fast-paced environment.
Experience:2+ years
Education:Bachelor's
Skills:ProfessionalismCourteousnessCross-organizational collaborationProblem researchClear issue characterization
Tech Stack:JavaScriptPythonTest automationUnit testingZendeskJira

Company Brief

C3 AI
Provides an enterprise AI platform and applications that help organizations build, deploy, and operate machine learning and generative AI solutions across industries such as manufacturing, energy, defense, and finance.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2009
WebsiteLinkedIn