8 hours ago

Client Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support Autodesk customers and partners by troubleshooting product access and back-office issues, ensuring software and license fulfillment are delivered with high quality. Handle order processing and account/sign-in inquiries via phone, chat, and web/email, and resolve problems through analysis, documentation, and root-cause investigation. Provide “how to” sessions, partner enablement onboarding/training, and maintain shared knowledge base content while collaborating cross-functionally for efficient solutions.

Location: Tokyo, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure customers have immediate access to purchased software, troubleshooting back-office systems or using third-party tools to identify root cause of access issues
•Receive, investigate, and respond to support needs including order processing and product access, account sign-in, and license fulfillment inquiries
•Communicate with customers/partners across phone, chat, and web/email to drive high satisfaction
•Provide Autodesk Account feature guidance and deliver “how to” sessions, hands-on training, webinars, and readiness activities
•Maintain and update shared knowledge base content and collaborate with cross-functional teams and local sales to resolve issues and support order-related activities

Key Requirements

•3+ years in a customer-facing or client services position
•Experience in a customer service environment and ability to meet/exceed operational KPI
•Strong verbal and written communication; service-oriented and technology savvy
•Fluent in Japanese (speaking and writing) and English (speaking and writing); other languages an advantage
•Ability to troubleshoot problems, identify trends, and propose solutions while working in a fast-paced environment

Experience:3+ yearsCustomer service

Skills:CommunicationProblem-solvingTroubleshootingCustomer focusAccountability

Languages:JapaneseEnglishKoreanChinese

Company Brief

Autodesk

Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Autodesk

8 hours ago

Client Services Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Tokyo, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Ensure customers have immediate access to purchased software, troubleshooting back-office systems or using third-party tools to identify root cause of access issues
•Receive, investigate, and respond to support needs including order processing and product access, account sign-in, and license fulfillment inquiries
•Communicate with customers/partners across phone, chat, and web/email to drive high satisfaction
•Provide Autodesk Account feature guidance and deliver “how to” sessions, hands-on training, webinars, and readiness activities
•Maintain and update shared knowledge base content and collaborate with cross-functional teams and local sales to resolve issues and support order-related activities

Key Requirements

•3+ years in a customer-facing or client services position
•Experience in a customer service environment and ability to meet/exceed operational KPI
•Strong verbal and written communication; service-oriented and technology savvy
•Fluent in Japanese (speaking and writing) and English (speaking and writing); other languages an advantage
•Ability to troubleshoot problems, identify trends, and propose solutions while working in a fast-paced environment

Experience:3+ yearsCustomer service

Skills:CommunicationProblem-solvingTroubleshootingCustomer focusAccountability

Languages:JapaneseEnglishKoreanChinese

Company Brief

Autodesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Rafael, United States

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor