1 day ago

Senior Agent, Customer Service (Portuguese Speaker)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Handle customer inquiries and issues in Portuguese and English through email, live chat, and voice channels. Collaborate with internal and external teams to resolve complaints and feedback about products, platforms, and services. Maintain product knowledge to communicate effectively, build strong partner relationships, and escalate unresolved issues to Level 2/Supervisors per operations guidance. This role supports 24x7 language operations on a set schedule.

Location: Budapest

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inquiries and issues from global customers in Portuguese through email, chat, and voice channels.
•Collaborate with internal and external stakeholders (e.g., product managers and marketing) to address complaints and feedback about websites, products, platforms, and services.
•Maintain strong product knowledge to communicate effectively with customers in their preferred language.
•Establish and nurture relationships with company partners and external stakeholders.
•Escalate unresolved queries or issues to Level 2/Supervisors as directed by operations management when standard procedures don’t resolve them.

Key Requirements

•A diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
•At least 2 years of experience in language-related roles such as translation, interpretation, or localization.
•High-level Portuguese proficiency (spoken and written), plus English proficiency.
•Ability to work independently in a fast-paced environment and provide multilingual support.
•Willingness to work according to a given schedule to support 24x7 language-related operations.

Experience:2+ yearsCryptoFinance technologyCustomer service

Education:

Skills:Interpersonal skillsProblem-solvingTime managementComposed under pressureQuick learning

Languages:EnglishPortuguese

Tech Stack:ZendeskMacOSLarkMicrosoft OfficeG-Suite

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX