Service Desk Manager

General Dynamics
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Manage day-to-day service desk operations, coordinating technical support activities to ensure timely issue resolution and a high-quality customer experience. Lead and oversee the service desk team in handling requests, troubleshooting problems, and supporting end users. This on-site role is based in Newington, Virginia, with responsibility for maintaining effective support processes and communication.

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General Dynamics
General Dynamics
3 days ago

Service Desk Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage day-to-day service desk operations, coordinating technical support activities to ensure timely issue resolution and a high-quality customer experience. Lead and oversee the service desk team in handling requests, troubleshooting problems, and supporting end users. This on-site role is based in Newington, Virginia, with responsibility for maintaining effective support processes and communication.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn