Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for telecom products to Canada-based customers, engaging prospective and existing accounts through high-volume calling. You’ll understand customer needs, recommend tailored plans and retention offers, handle objections, and consistently meet daily/weekly/monthly targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards while delivering a strong customer experience.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive outbound consultative sales for telecom products to Canada-based customers, engaging prospective and existing accounts through high-volume calling. You’ll understand customer needs, recommend tailored plans and retention offers, handle objections, and consistently meet daily/weekly/monthly targets. Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards while delivering a strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid TrainingEmployee Assistance

Key Requirements

  • •3–5 years of experience (BPO/sales preferred).
  • •Graduate qualification (flexible based on communication skills).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, including active listening and customer empathy.
  • •Basic system/CRM handling and resilience to handle rejection.
Experience:3-5 yearsBPOSales
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn