Customer Service Delivery Advocate

Carvana
Raleigh
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer-focused","Self-motivated","Teamwork","Attention to detail","Safe driving mindset"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect equipment to ensure safe driving, and complete customer paperwork with thorough notes in the customer tracking system. Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy, working varied shifts and rotating days off.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect equipment to ensure safe driving, and complete customer paperwork with thorough notes in the customer tracking system. Drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy, working varied shifts and rotating days off.
Location: Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles and regularly inspect the hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and add thorough notes to the customer tracking system.
  • •Maintain safe driving practices and a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be at least 21 years of age and possess a valid driver’s license.
  • •Ability to read, write, speak and understand English.
  • •Ability to perform physically demanding tasks (e.g., detailing vehicles; loading/unloading hauler; sustained activity for 8+ hours) and lift/carry up to 50 lbs.
  • •All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship.
Experience:2+ years
Skills:Customer-focusedSelf-motivatedTeamworkAttention to detailSafe driving mindset
Licenses:Driver's licenseNotary (local jurisdiction)Chauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn