Manager, Franchise Operations - Texas

Wyndham
San Antonio
Workplace: RemoteFull timeUSD 80,000 - 105,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Relationship building","Data analysis","Accountability","Documentation","Working under pressure"]

Lead the Franchise Operations team’s owner relationships across Texas, using an Owner First mindset to drive franchisee satisfaction and performance. Execute portfolio management strategies through consistent communication and hotel touchpoints, analyze data to expand revenue opportunities and improve quality, and drive retention and development. Collaborate with internal stakeholders, maintain documentation and reporting, set and achieve service/KPI goals, and support business requests while traveling frequently.

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Wyndham
Wyndham
2 days ago

Manager, Franchise Operations - Texas

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Franchise Operations team’s owner relationships across Texas, using an Owner First mindset to drive franchisee satisfaction and performance. Execute portfolio management strategies through consistent communication and hotel touchpoints, analyze data to expand revenue opportunities and improve quality, and drive retention and development. Collaborate with internal stakeholders, maintain documentation and reporting, set and achieve service/KPI goals, and support business requests while traveling frequently.
Location: San Antonio
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Nurture owner relationships by understanding individual goals and needs, optimizing owners’ performance with relevant resources and solutions.
  • •Drive owner involvement to achieve performance goals and franchisee satisfaction aligned to the Count on Me service culture.
  • •Execute Wyndham initiatives, projects, and portfolio management strategy through consistent communication and hotel touchpoints.
  • •Analyze performance data to develop and execute strategies that expand revenue opportunities, drive growth, and improve quality and customer satisfaction.
  • •Provide documentation, follow-up, and system reporting to deliver accountability and achieve annual service, performance, and KPI goals.
Travel: Extensive travel

Pay and Benefits

Salary: USD 80,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Coverage401kPaid LeavePaid HolidaysVolunteer DayBereavement TimeJury Duty

Key Requirements

  • •2 to 4 years of progressive experience in a hotel or related field, preferably with property and corporate management experience.
  • •4-year college degree (preferred).
  • •Multi-property experience.
  • •Industry certifications (preferred).
  • •Proficiency in Microsoft Office (Word, PowerPoint, Excel).
Experience:2-4 yearsHospitalityHotel operationsFranchisingFranchise operationsMulti-property management
Education:Bachelor's
Skills:Relationship buildingData analysisAccountabilityDocumentationWorking under pressure
Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Company Brief

Wyndham
Global hospitality company operating a large portfolio of hotel brands and franchise properties worldwide, offering franchising, management, and distribution services to hoteliers and travelers across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Parsippany, United States
Founded: 1981
WebsiteLinkedIn