Associate Customer Success Manager - Higher Education

Instructure
Mexico City, Budapest
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Presentation","Public speaking","Adaptability","Prioritization"]

Serve as a liaison between HiEd customers and Instructure/Parchment, delivering consultative customer success to retain and grow a book of 200–250 accounts. You’ll exceed member expectations, connect Parchment products to business strategy, support renewals and negotiations, expand value via price increases/expansions/cross-sells, and oversee forecasting and commercial motion while meeting revenue and customer satisfaction goals.

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Instructure
Instructure
3 days ago

Associate Customer Success Manager - Higher Education

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Job Summary

Serve as a liaison between HiEd customers and Instructure/Parchment, delivering consultative customer success to retain and grow a book of 200–250 accounts. You’ll exceed member expectations, connect Parchment products to business strategy, support renewals and negotiations, expand value via price increases/expansions/cross-sells, and oversee forecasting and commercial motion while meeting revenue and customer satisfaction goals.
Location: Mexico City, Budapest
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Act as the liaison between customers and Instructure.
  • •Cultivate member experience through high value-add, consultative engagements and member meetings.
  • •Demonstrate mastery of Parchment products/services and accurately represent how they solve member business problems.
  • •Manage a book of 200–250 accounts, including renewal support, negotiations, expansions, cross-selling, and cross-functional collaboration.
  • •Oversee the commercial motion (quoting, negotiating, closing, forecasting) and meet revenue and customer satisfaction goals.
Travel: Low travel

Pay and Benefits

Perks:Wellness StipendHealth Insurance

Key Requirements

  • •Bachelor’s degree with 1–2 years of experience as a Customer Success Manager, Account Manager, or related role.
  • •Ability to set correct expectations and manage issues/goals to completion.
  • •Adaptability and ability to prioritize tasks in a changing environment.
  • •Passion for the education industry.
  • •Excellent written and verbal communication, plus presentation/public speaking skills.
Experience:1-2 yearsHigher educationSaaSEducation industry
Education:Bachelor's
Skills:CommunicationPresentationPublic speakingAdaptabilityPrioritization
Tech Stack:ParchmentGoogle suitesMicrosoft suitesSalesforceCRMGainsight

Company Brief

Instructure
Builds and delivers learning management and education technology solutions, best known for the Canvas LMS platform, serving K–12 schools, higher education institutions, and corporate learning programs worldwide.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Salt Lake City, United States
Founded: 2008
WebsiteLinkedIn