Analyst, Banking Operations

Razorpay
Mumbai, Bengaluru
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1-5 yearsEducation: bachelorsSkills: ["Communication","Multitasking","Time management","Attention to detail","Problem-solving","Collaboration"]

Resolve merchant tickets and inquiries with fast turnaround, maintaining accurate categorization and quality responses. Engage merchants via chat and voice, assess merchant needs to improve customer satisfaction, and follow communication guidelines. Monitor transactions to support compliance with relevant regulations, collect and pass merchant feedback to stakeholders, and help deliver impactful solutions while interacting with leading businesses.

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Razorpay
Razorpay
9 hours ago

Analyst, Banking Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Resolve merchant tickets and inquiries with fast turnaround, maintaining accurate categorization and quality responses. Engage merchants via chat and voice, assess merchant needs to improve customer satisfaction, and follow communication guidelines. Monitor transactions to support compliance with relevant regulations, collect and pass merchant feedback to stakeholders, and help deliver impactful solutions while interacting with leading businesses.
Location: Mumbai, Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Resolve merchant tickets via Freshdesk and by calling the merchant.
  • •Answer merchant queries quickly and maintain correct ticket categorization.
  • •Identify and assess merchant needs to drive customer satisfaction with quality responses.
  • •Follow communication procedures and guidelines to keep merchants engaged.
  • •Collect and pass merchant feedback to stakeholders to help deliver impactful solutions.

Key Requirements

  • •Bachelor's degree.
  • •Minimum 1-5 years of experience, preferably in fintech or banking domain.
  • •Experience monitoring transactions and ensuring compliance with relevant regulations.
  • •Strong proficiency handling both chat and voice processes.
  • •Excellent written and verbal communication, plus attention to detail and strong problem-solving.
Experience:1-5 yearsFintechBanking
Education:Bachelor's
Skills:CommunicationMultitaskingTime managementAttention to detailProblem-solvingCollaboration
Tech Stack:Freshdesk

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn