Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform

Applied Materials
United States
Workplace: OnsiteFull timeUSD 128,000 - 176,000 annuallyFunction: Communications, PR & CommunityExperience: 8+ yearsSkills: ["Data-driven analysis","Engineering judgment","Structured troubleshooting","Independent problem-solving","Written and verbal communication"]

Own and resolve the highest-severity field and factory issues for Sculpta systems. Lead technical escalations across Field Service, Systems Engineering, Manufacturing, Quality, and R&D using data-driven root cause analysis, reliability metrics, and structured troubleshooting of electro-mechanical, vacuum, plasma, controls, and integration problems. Drive CAPA actions, NPI/early ramp feedback, customer on-site support during critical escalations, and knowledge capture while mentoring junior engineers.

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FursaFursa
Applied Materials
Applied Materials
5 days ago

Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own and resolve the highest-severity field and factory issues for Sculpta systems. Lead technical escalations across Field Service, Systems Engineering, Manufacturing, Quality, and R&D using data-driven root cause analysis, reliability metrics, and structured troubleshooting of electro-mechanical, vacuum, plasma, controls, and integration problems. Drive CAPA actions, NPI/early ramp feedback, customer on-site support during critical escalations, and knowledge capture while mentoring junior engineers.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own L4 system escalations end-to-end, serving as the primary technical interface across Field Service, Systems Engineering, Manufacturing, Quality, and R&D.
  • •Lead structured troubleshooting of complex electro-mechanical, vacuum, plasma, controls, and integration-related issues.
  • •Perform root cause investigations using system logs, alarms, sensor data, failure analysis results, and field observations; run trend/Pareto/correlation analyses to identify systemic drivers.
  • •Define and drive corrective and preventive actions (CAPA) across hardware, software, process, and operational domains, validating through lab testing and field verification.
  • •Provide senior-level customer support during critical escalations and communicate complex findings; support NPI and continuous improvement programs (CIPs) and knowledge capture (BKMs, CENs, ISBs, troubleshooting guides).
Travel: Low travel

Pay and Benefits

Salary: USD 128,000 - 176,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor’s, Master’s, or PhD in Mechanical, Electrical, Systems, or related Engineering discipline.
  • •8+ years of experience in product support, systems engineering, or semiconductor capital equipment (advanced degree may reduce required experience).
  • •Strong hands-on experience with complex electro-mechanical systems.
  • •Ability to solve complex technical problems using data-driven analysis and engineering judgment.
  • •Proven ability to operate independently on ambiguous, high-impact technical challenges.
Experience:8+ yearsSemiconductor capital equipmentProduct supportSystems engineeringSemiconductor fabs
Skills:Data-driven analysisEngineering judgmentStructured troubleshootingIndependent problem-solvingWritten and verbal communication
Tech Stack:JMPMicrosoft ExcelPivot tablesMacrosVBAPower Query

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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