Stripe

1 week ago

Fraud Operations Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team of Operations Associates within Fraud Operations in Bangalore, owning day-to-day workflow performance across queue health, SLA attainment, and decision quality. Stay hands-on with complex casework (QA and targeted production), model high-quality decisioning, and provide real-time coaching and first-line escalations. Drive unit-level operational excellence by evolving SOPs/decision frameworks, ensuring process adherence, and improving workflows through metrics, root-cause analysis, and cross-team collaboration.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage a team of Operations Associates by setting clear expectations, coaching performance, and building a high-judgement culture.
•Own individual performance metrics for Operations Associates and ensure throughput, SLA, and quality targets are consistently met.
•Execute unit-level work: define/clarify/evolve core processes, lead team meetings, and perform root cause analyses for defects.
•Support team operations such as hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs.
•Serve as first-line escalation owner for complex or time-sensitive cases and drive SOP/decision framework evolution with quality programs and calibration.

Key Requirements

•At least 3+ years of direct people management experience, including performance management and coaching/mentoring.
•Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment.
•Experience with payments, risk, compliance, or financial industry operations.
•Ability to define and operationalize team-level metrics (accuracy/quality, SLAs, throughput) and use data to set team priorities.
•Strong operational background in launching new processes and building operating models at the unit/team level.

Experience:3+ yearsFraudRiskPaymentsInvestigationsFinancial services

Skills:CoachingCommunicationJudgmentData-driven decision-makingRoot-cause analysis

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Stripe

1 week ago

Fraud Operations Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage a team of Operations Associates by setting clear expectations, coaching performance, and building a high-judgement culture.
•Own individual performance metrics for Operations Associates and ensure throughput, SLA, and quality targets are consistently met.
•Execute unit-level work: define/clarify/evolve core processes, lead team meetings, and perform root cause analyses for defects.
•Support team operations such as hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs.
•Serve as first-line escalation owner for complex or time-sensitive cases and drive SOP/decision framework evolution with quality programs and calibration.

Key Requirements

•At least 3+ years of direct people management experience, including performance management and coaching/mentoring.
•Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment.
•Experience with payments, risk, compliance, or financial industry operations.
•Ability to define and operationalize team-level metrics (accuracy/quality, SLAs, throughput) and use data to set team priorities.
•Strong operational background in launching new processes and building operating models at the unit/team level.

Experience:3+ yearsFraudRiskPaymentsInvestigationsFinancial services

Skills:CoachingCommunicationJudgmentData-driven decision-makingRoot-cause analysis

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor