Fraud Operations Team Lead

Stripe
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Coaching","Communication","Judgment","Data-driven decision-making","Root-cause analysis"]

Lead a team of Operations Associates within Fraud Operations in Bangalore, owning day-to-day workflow performance across queue health, SLA attainment, and decision quality. Stay hands-on with complex casework (QA and targeted production), model high-quality decisioning, and provide real-time coaching and first-line escalations. Drive unit-level operational excellence by evolving SOPs/decision frameworks, ensuring process adherence, and improving workflows through metrics, root-cause analysis, and cross-team collaboration.

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FursaFursa
Stripe
Stripe
2 months ago

Fraud Operations Team Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Lead a team of Operations Associates within Fraud Operations in Bangalore, owning day-to-day workflow performance across queue health, SLA attainment, and decision quality. Stay hands-on with complex casework (QA and targeted production), model high-quality decisioning, and provide real-time coaching and first-line escalations. Drive unit-level operational excellence by evolving SOPs/decision frameworks, ensuring process adherence, and improving workflows through metrics, root-cause analysis, and cross-team collaboration.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage a team of Operations Associates by setting clear expectations, coaching performance, and building a high-judgement culture.
  • •Own individual performance metrics for Operations Associates and ensure throughput, SLA, and quality targets are consistently met.
  • •Execute unit-level work: define/clarify/evolve core processes, lead team meetings, and perform root cause analyses for defects.
  • •Support team operations such as hiring, onboarding, scheduling, and intra-day coverage planning to meet SLAs.
  • •Serve as first-line escalation owner for complex or time-sensitive cases and drive SOP/decision framework evolution with quality programs and calibration.

Key Requirements

  • •At least 3+ years of direct people management experience, including performance management and coaching/mentoring.
  • •Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment.
  • •Experience with payments, risk, compliance, or financial industry operations.
  • •Ability to define and operationalize team-level metrics (accuracy/quality, SLAs, throughput) and use data to set team priorities.
  • •Strong operational background in launching new processes and building operating models at the unit/team level.
Experience:3+ yearsFraudRiskPaymentsInvestigationsFinancial services
Skills:CoachingCommunicationJudgmentData-driven decision-makingRoot-cause analysis
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor