CE - Resident Engineer - Abu Dhabi

Canon
Abu Dhabi
Full timeFunction: Data Analytics & Business IntelligenceSkills: ["Customer handling","Communication","Problem-solving","Accuracy","Ability to work under pressure"]

Provide first-line troubleshooting and cost-effective maintenance for standalone and connected hardware products in the Canon portfolio. Achieve high first-time fix rates while minimizing recalls, using structured coding (CAESAR) to report labor and parts investment. Optimize stock inventory and rotation, use OnSite-InSight to identify commercial opportunities, and deliver customer training on Canon products, drivers, and features via remote assistance tools.

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FursaFursa
Canon
Canon
3 days ago

CE - Resident Engineer - Abu Dhabi

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide first-line troubleshooting and cost-effective maintenance for standalone and connected hardware products in the Canon portfolio. Achieve high first-time fix rates while minimizing recalls, using structured coding (CAESAR) to report labor and parts investment. Optimize stock inventory and rotation, use OnSite-InSight to identify commercial opportunities, and deliver customer training on Canon products, drivers, and features via remote assistance tools.
Location: Abu Dhabi
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence

Key Responsibilities

  • •Provide first-line troubleshooting (root cause) for standalone and connected products in the portfolio.
  • •Maintain high first-time fix rates and minimize recalls using cost-effective labor and parts usage.
  • •Report labor and parts investment using the CAESAR coding structure.
  • •Optimize stock inventory, rotation, and balance against return-to-fit (RTF) visits.
  • •Provide remote technical support and deliver customer training on Canon products, printer drivers, and features as appropriate.

Pay and Benefits

Perks:Flexible HoursHybrid Working

Key Requirements

  • •Engineering degree or diploma in electronics, mechanics and software.
  • •Relevant experience in the service industry.
  • •Experience understanding and following health and safety guidelines.
  • •Demonstrated technical aptitude with excellent fault-finding skills.
  • •Current GCC driving license.
Experience:Service industry
Education:
Skills:Customer handlingCommunicationProblem-solvingAccuracyAbility to work under pressure
Licenses:GCC driving license
Tech Stack:CAESAROnSite-InSightCanon remote assistance toolsFirmwarePrinter drivers

Company Brief

Canon
Global technology company manufacturing imaging and optical products including cameras, camcorders, printers, scanners, and medical and industrial equipment, serving consumers, businesses, and healthcare markets worldwide.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1937
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Glassdoor: 3.6
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