CSM, Commercial

Own customer outcomes for a pooled book of scaled SSB customers using a low-touch, support-assisted customer success motion. Drive onboarding, adoption, value realization, and retention through lifecycle journeys and structured playbooks, proactively engaging at onboarding, early usage, risk signals, and renewals. Partner closely with Customer Support, Product, and Operations to monitor support signals, manage customer health with data/usage insights, and create scalable documentation and self-serve resources.