SOFCOM Business Relationship Manager

General Dynamics
Belgium
Workplace: OnsiteFull timeUSD 124,093 - 138,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Collaboration","Cross-functional leadership","Customer engagement","Administrative and organizational skills","Fast-paced execution"]

Serve as the primary interaction point with the area customer for the US BICES-X program, ensuring customer requirements are understood and prioritized. Oversee assigned projects/tasks with technical, administrative, and operational leadership, including customer satisfaction, value creation, and quality of deliverables. Manage multiple projects and customers in a fast-paced environment, develop plans and reporting, coordinate deliverables, handle escalations, and support budget and daily operations while leading local staff.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

SOFCOM Business Relationship Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary interaction point with the area customer for the US BICES-X program, ensuring customer requirements are understood and prioritized. Oversee assigned projects/tasks with technical, administrative, and operational leadership, including customer satisfaction, value creation, and quality of deliverables. Manage multiple projects and customers in a fast-paced environment, develop plans and reporting, coordinate deliverables, handle escalations, and support budget and daily operations while leading local staff.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as the main interaction and point of contact for the area customer, ensuring requirements are understood and represented during prioritizations.
  • •Ensure customer satisfaction and maintain a constructive relationship between the organization and the area command.
  • •Oversee local staff, including subordinate supervisors, and provide technical, administrative, and operational oversight of assigned projects or tasks.
  • •Participate in development of technical project plans, proposals, reports, task order, and administrative reporting; coordinate deliverables and ensure QA of project outputs.
  • •Manage customer complaints/escalations and handle value creation aligned with organizational strategy and priorities, including budget and supply chain AOR actions.
Travel: Low travel

Pay and Benefits

Salary: USD 124,093 - 138,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •10+ years of related experience, including supervisory experience.
  • •Must possess and maintain a Secret clearance; TS/SCI preferred.
  • •Bachelor’s Degree.
  • •ITIL V4 certification.
  • •Experience with Microsoft Project and SharePoint, plus leading cross-functional teams and briefing senior government officials.
Experience:10+ yearsDefenseIntelligenceGovernmentProject delivery
Education:Bachelor's
Skills:CollaborationCross-functional leadershipCustomer engagementAdministrative and organizational skillsFast-paced execution
Certifications:ITIL V4
Tech Stack:Microsoft ProjectSharePoint

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:SecretTop Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn