Business Credit Office Manager

Own the end-to-end credit and lending servicing journey for corporate customers, ensuring seamless delivery, regulatory compliance, and strong credit quality. Manage BCO tasks against OKRs, SLAs, and KPIs, combining client relationship management with risk assessment to achieve required returns. Drive productivity improvements, adopt technology and customer experience initiatives, and partner with risk teams as First Line of Defence while maintaining internal controls and audit/regulatory follow-ups.