Application Support & Maintenance - Healthcare Provider - Clinical EHR/EMR Specialist

NTT
Noida
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Incident management","Root cause analysis","Stakeholder coordination","Problem-solving","Documentation & compliance"]

Provide L2/L3 production support for clinical healthcare applications, including EMR/EHR/HIS, ensuring high availability and SLA-focused incident resolution. Monitor application health, interfaces, and batch jobs; perform maintenance, patch validation, upgrades, and controlled change/release activities. Coordinate with business, IT, and third-party vendors to troubleshoot and escalate issues, perform root cause analysis, and maintain audit-ready runbooks and knowledge articles for regulated healthcare workflows.

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FursaFursa
NTT
NTT
1 week ago

Application Support & Maintenance - Healthcare Provider - Clinical EHR/EMR Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide L2/L3 production support for clinical healthcare applications, including EMR/EHR/HIS, ensuring high availability and SLA-focused incident resolution. Monitor application health, interfaces, and batch jobs; perform maintenance, patch validation, upgrades, and controlled change/release activities. Coordinate with business, IT, and third-party vendors to troubleshoot and escalate issues, perform root cause analysis, and maintain audit-ready runbooks and knowledge articles for regulated healthcare workflows.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications, ensuring timely service restoration and SLA adherence; perform root cause analysis.
  • •Proactively monitor application health, interfaces, and batch jobs; perform maintenance, patch validation, and upgrades with vendors and internal teams.
  • •Assess, implement, and validate application changes (configurations, patches, upgrades) using controlled release processes, including impact analysis and rollback planning.
  • •Coordinate with business users, IT teams, and third-party vendors to resolve issues, deliver enhancements, and manage escalations for regulated healthcare workflows.
  • •Maintain knowledge articles, runbooks, and audit documentation; ensure compliance with healthcare regulations and data privacy/security standards; participate in on-call rotations.

Key Requirements

  • •Experience supporting US healthcare provider domain workflows and hospital operations.
  • •Provide L2/L3 production support for EMR, EHR, HIS, and related healthcare applications.
  • •Manage Incident, Request, Problem, Change, and Release activities aligned with ITIL best practices.
  • •Diagnose and resolve application, interface, data, integration, and workflow issues using logs, database queries, and system analysis.
  • •Collaborate with clinical and administrative stakeholders to support operational and business workflows while meeting compliance needs.
Experience:HealthcareUS healthcare providers
Skills:Incident managementRoot cause analysisStakeholder coordinationProblem-solvingDocumentation & compliance
Tech Stack:EMREHRHISITILHIPAA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn