LILT AI

2 weeks ago

Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Americas Customer Success team to drive rapid onboarding, exceptional service delivery, and measurable business outcomes. Own customer engagement transformation and ensure customers reach peak value and satisfaction. Use data-driven metrics such as quality scores, Customer Success scores, NRR, and CSAT to quantify impact, while collaborating closely with Pre-Sales, Post-Sales, and Product teams to deliver a seamless customer journey.

Location: Boston, Indianapolis, New York, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Accelerate time to value by streamlining onboarding so customers see results quickly and drive revenue.
•Measure and quantify impact using metrics including quality scores, Customer Success scores, NRR, and CSAT.
•Build, cultivate, and inspire the Americas Customer Success team.
•Collaborate with leaders and individual contributors across Pre-Sales, Post-Sales, and Product to ensure a seamless customer journey.
•Champion a customer-centric culture emphasizing empathy, professionalism, and business acumen.

Key Requirements

•5+ years leading, managing, and building high-performing Customer Success/Account Management teams in a fast-paced, technology-driven environment.
•8+ years of experience in the localization/LSP industry.
•Design, build, and lead customer success programs that deliver measurable results.
•Demonstrated ability to collaborate effectively across diverse teams (Pre-Sales, Post-Sales, Product).
•Exceptional communication, empathy, professionalism, and business acumen, with strong technical understanding of AI, Bespoke AI Models, technical integrations, and professional services.

Experience:LocalizationLSPTechnology-driven environments

Skills:CommunicationEmpathyLeadershipCross-functional collaborationCustomer-centricity

Tech Stack:AIMachine translationHuman-in-the-loopBespoke AI ModelsTechnical integrationsProfessional ServicesAgentic AIAdobe Experience ManagerWebflowSalesforceGitHubGoogle Drive

Company Brief

LILT AI

Provides an AI-powered enterprise translation and localization platform combining machine translation, adaptive learning, automation workflows, and human verification to help organizations create and manage multilingual content at scale.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.9

Website LinkedIn Glassdoor

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LILT AI

2 weeks ago

Director of Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Boston, Indianapolis, New York, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Accelerate time to value by streamlining onboarding so customers see results quickly and drive revenue.
•Measure and quantify impact using metrics including quality scores, Customer Success scores, NRR, and CSAT.
•Build, cultivate, and inspire the Americas Customer Success team.
•Collaborate with leaders and individual contributors across Pre-Sales, Post-Sales, and Product to ensure a seamless customer journey.
•Champion a customer-centric culture emphasizing empathy, professionalism, and business acumen.

Key Requirements

•5+ years leading, managing, and building high-performing Customer Success/Account Management teams in a fast-paced, technology-driven environment.
•8+ years of experience in the localization/LSP industry.
•Design, build, and lead customer success programs that deliver measurable results.
•Demonstrated ability to collaborate effectively across diverse teams (Pre-Sales, Post-Sales, Product).
•Exceptional communication, empathy, professionalism, and business acumen, with strong technical understanding of AI, Bespoke AI Models, technical integrations, and professional services.

Experience:LocalizationLSPTechnology-driven environments

Skills:CommunicationEmpathyLeadershipCross-functional collaborationCustomer-centricity

Tech Stack:AIMachine translationHuman-in-the-loopBespoke AI ModelsTechnical integrationsProfessional ServicesAgentic AIAdobe Experience ManagerWebflowSalesforceGitHubGoogle Drive

Company Brief

LILT AI

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.9

Website LinkedIn Glassdoor