NTT

7 months ago

Managed Services Engineer

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients, monitoring IT infrastructure and resolving standard, low-complexity incidents and service requests. Triage and troubleshoot issues across multiple technology domains (e.g., cloud, security, networking, applications, collaboration), maintain service continuity through seamless shift handovers, and perform routine maintenance like patching and configuration changes. Use ITSM tools and knowledge articles to drive efficient resolutions and help with disaster recovery support and escalation when needed.

Location: Indonesia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions to identify problems and errors before or as they occur.
•Investigate and resolve first-line incidents, focusing on standard and low-complexity issues, using ITSM ticketing and client communications (telephonic, ticket, or chat).
•Perform maintenance activities such as patching and configuration changes to keep client systems operating smoothly.
•Work across two or more technology domains (e.g., Cloud, Security, Networking, Applications, Collaboration) and update or create knowledge articles to support service delivery.
•Support disaster recovery functions and tests, ensuring service continuity through handovers and escalating incidents when necessary.

Key Requirements

•Entry-level experience troubleshooting and providing support for security, network, data centre, systems, or storage in a medium-to-large ICT organization.
•Basic knowledge of management agents, redundancy concepts, and ITIL processes.
•Disciplined handling of tickets day-to-day; follow defined SOPs and act promptly.
•Ability to resolve tickets using available knowledge articles and provided SOPs.
•Good understanding of ITSM tools and ability to plan activities in advance while adapting to changing circumstances.

Education:Bachelor's in IT or Computing

Skills:Client-centricCommunicationActive listeningProblem resolutionAdaptability

Tech Stack:ITILITSMManagement agentsDisaster recoveryPatchingConfiguration changesDATA centreIT infrastructureTicketingChat support

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT