Mid-Market Customer Success Manager - APAC

Iterable
Sydney
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Consulting mindset","Systems thinking","Executive presence","Communication","Comfort with ambiguity"]

Own a portfolio of mid-market customers in APAC as a strategic advisor, driving adoption, retention, and measurable business outcomes. Build C-suite relationships, connect platform usage to customer goals with compelling ROI stories, and lead structured engagement cadence including success planning and executive business reviews. Bring a consulting mindset to diagnose root causes and pursue expansion opportunities, while representing customer needs to the product team and partnering cross-functionally to resolve issues.

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FursaFursa
Iterable
Iterable
1 month ago

Mid-Market Customer Success Manager - APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a portfolio of mid-market customers in APAC as a strategic advisor, driving adoption, retention, and measurable business outcomes. Build C-suite relationships, connect platform usage to customer goals with compelling ROI stories, and lead structured engagement cadence including success planning and executive business reviews. Bring a consulting mindset to diagnose root causes and pursue expansion opportunities, while representing customer needs to the product team and partnering cross-functionally to resolve issues.
Location: Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Proactively manage a book of mid-market Iterable customers with exposure into up-market accounts.
  • •Build and hold strategic advisor relationships across the account, including C-suite and executive stakeholders.
  • •Connect platform usage to customer business goals and build ROI stories in customers’ language.
  • •Bring a consulting approach to account strategy by diagnosing root cause issues and building the business case before recommending solutions.
  • •Lead customer engagement cadence (check-ins, success planning, health checks, and onsite executive business reviews) and partner cross-functionally to resolve issues fast.
Travel: Medium travel

Pay and Benefits

Perks:EquityHealth InsuranceLife InsuranceSuperannuationAnnual Leave

Key Requirements

  • •Experience owning a portfolio of B2B SaaS accounts, driving value, adoption, retention, and growth.
  • •Demonstrated consulting mindset with structured, hypothesis-driven problem solving in ambiguous situations.
  • •Proven executive presence engaging C-suite stakeholders and translating platform value into business outcomes and ROI.
  • •Strong systems thinking to map how technology, process, and people interconnect and design strategy across that system.
  • •Ease and fluency with AI-native products, with CRM or marketing-technology industry expertise and strong written/verbal communication.
Experience:B2B SaaSCRMMarketing technologyAI-native products
Skills:Consulting mindsetSystems thinkingExecutive presenceCommunicationComfort with ambiguity
Languages:Mandarin
Tech Stack:CRMMarTechAIChatGPTClaudeGeminiAPIsHTMLCSSJavascript

Company Brief

Iterable
Provides a cross-channel growth marketing platform that enables brands to create, optimize, and personalize messaging across email, mobile, SMS, push, and in-app channels using data-driven workflows and automation.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn