Iterable

5 days ago

Mid-Market Customer Success Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Own a portfolio of mid-market customers in APAC as a strategic advisor, driving adoption, retention, and measurable business outcomes. Build C-suite relationships, connect platform usage to customer goals with compelling ROI stories, and lead structured engagement cadence including success planning and executive business reviews. Bring a consulting mindset to diagnose root causes and pursue expansion opportunities, while representing customer needs to the product team and partnering cross-functionally to resolve issues.

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively manage a book of mid-market Iterable customers with exposure into up-market accounts.
•Build and hold strategic advisor relationships across the account, including C-suite and executive stakeholders.
•Connect platform usage to customer business goals and build ROI stories in customers’ language.
•Bring a consulting approach to account strategy by diagnosing root cause issues and building the business case before recommending solutions.
•Lead customer engagement cadence (check-ins, success planning, health checks, and onsite executive business reviews) and partner cross-functionally to resolve issues fast.

Travel: Medium travel

Pay and Benefits

Perks:EquityHealth InsuranceLife InsuranceSuperannuationAnnual Leave

Key Requirements

•Experience owning a portfolio of B2B SaaS accounts, driving value, adoption, retention, and growth.
•Demonstrated consulting mindset with structured, hypothesis-driven problem solving in ambiguous situations.
•Proven executive presence engaging C-suite stakeholders and translating platform value into business outcomes and ROI.
•Strong systems thinking to map how technology, process, and people interconnect and design strategy across that system.
•Ease and fluency with AI-native products, with CRM or marketing-technology industry expertise and strong written/verbal communication.

Experience:B2B SaaSCRMMarketing technologyAI-native products

Skills:Consulting mindsetSystems thinkingExecutive presenceCommunicationComfort with ambiguity

Languages:Mandarin

Tech Stack:CRMMarTechAIChatGPTClaudeGeminiAPIsHTMLCSSJavascript

Company Brief

Iterable

Provides a cross-channel growth marketing platform that enables brands to create, optimize, and personalize messaging across email, mobile, SMS, push, and in-app channels using data-driven workflows and automation.

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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Iterable

5 days ago

Mid-Market Customer Success Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Proactively manage a book of mid-market Iterable customers with exposure into up-market accounts.
•Build and hold strategic advisor relationships across the account, including C-suite and executive stakeholders.
•Connect platform usage to customer business goals and build ROI stories in customers’ language.
•Bring a consulting approach to account strategy by diagnosing root cause issues and building the business case before recommending solutions.
•Lead customer engagement cadence (check-ins, success planning, health checks, and onsite executive business reviews) and partner cross-functionally to resolve issues fast.

Travel: Medium travel

Pay and Benefits

Perks:EquityHealth InsuranceLife InsuranceSuperannuationAnnual Leave

Key Requirements

•Experience owning a portfolio of B2B SaaS accounts, driving value, adoption, retention, and growth.
•Demonstrated consulting mindset with structured, hypothesis-driven problem solving in ambiguous situations.
•Proven executive presence engaging C-suite stakeholders and translating platform value into business outcomes and ROI.
•Strong systems thinking to map how technology, process, and people interconnect and design strategy across that system.
•Ease and fluency with AI-native products, with CRM or marketing-technology industry expertise and strong written/verbal communication.

Experience:B2B SaaSCRMMarketing technologyAI-native products

Skills:Consulting mindsetSystems thinkingExecutive presenceCommunicationComfort with ambiguity

Languages:Mandarin

Tech Stack:CRMMarTechAIChatGPTClaudeGeminiAPIsHTMLCSSJavascript

Company Brief

Iterable

Industry: SaaS

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn